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Complete Care
About this business
Location details
76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent and Prompt Care
Awesome experience!
Always fast service!
Wrong dosage back pain medication
BEWARE!!!! If I could give zero stars, I would. After I waited for 20 minutes, they tried to collect $250 as a “self pay” instead of the $75 urgent care deductible on my INSURANCE card! I was told it was a holiday and they couldn’t verify my insurance. I have never been to an urgent care or ER and been asked to pay part of the deductible (I have a co-pay) not a deductible!!! I know my own insurance. RUN, they had no issue taking the woman who came in behind me and was self pay. THEY DONT WANT YOUR INSURANCE. I left, in pain ... read more
Business response:
Unfortunately, we were unable to verify your insurance or connect with an agent to obtain your benefit information during your visit. Please note that we are a licensed emergency room, not an urgent care facility. We attempted to collect a deposit of $200, which is a reasonable amount considering the typical emergency benefits associated with most health plans. We pride ourselves on a transparent billing process, and want patients to be as informed as possible about their potential out-of-pocket costs. We would much rather i... read more
Great. Very professional , made me feel relaxed during my questioning. All my concerns were addressed. I am feeling a lot better.
Business response:
Thank you for your wonderful feedback! We're delighted our professional approach helped you feel comfortable and addressed your concerns. We're pleased to hear that you're feeling a lot better - that's exactly what we strive for with every patient interaction. Your positive experience means a great deal to us.
great. Treated by nurse Josefina RN. Very gracious, friendly, knowledgeable. Made me feel relaxed during my answering of all her questions.
Business response:
We greatly appreciate your feedback about feeling relaxed and comfortable during your visit with our nursing staff. It's wonderful to hear that Josefina made such a positive impression on you with her gracious and friendly approach. We're particularly pleased that her knowledgeable manner helped put you at ease during your visit. Your comments about feeling relaxed throughout the process mean a great deal to us and reflect the caring, professional service we strive to provide to all our patients.
I have been visiting The Emergency Clinic Alamo Heights since 2018 whenever I’ve come down with the flu, a cold, or even COVID. In the past, I’ve always received excellent care and felt well taken care of. Unfortunately, my most recent visit (my 8th overall) was very disappointing. I went in with symptoms of a sore throat, fever, clogged ears, nasal drainage, and a strong tension migraine. At check-in, I was asked multiple times if I had ever been there before, which struck me as odd, perhaps there has been a recent staff c... read more
Business response:
Thank you for taking the time to speak with our Clinical Coordinator, Jennifer, on the phone. As you mentioned with your previous visits, we customarily provide the highest level of care, and we apologize that your recent visit was anything less than exceptional. We value your feedback and will follow up on the issues you described. We hope you are feeling better, and please do not hesitate to reach out to Jennifer if you have any questions or need additional assistance.
Only doing a 1 star cause didnt give me the option for 0. Took my husband to get seen on 9/29 for what we believe was/is sciatica. From the moment Dr George Alsop came in the room he didn't seem professional, seemed to have something in his mouth, probably chewing tobacco. He diagnosed my husband with sciatica & sent him home with medication. On 9/30 my husband was in worse pain than the day before & had to walk with crutches. Decided to go back to get reevaluated BIG MISTAKE. Dr. George Alsop came in the room and my husban... read more
Business response:
Thank you for providing your feedback. As you mentioned regarding your previous visits, we customarily provide the highest level of care, and we apologize that this was not your husband's experience. Our Medical Director, Dr. Stuckey, tried to contact you but was unable to reach you. At your convenience, please contact Dr. Stuckey at 361-336-0136. Our team is always looking for ways to improve and will follow up on the issues you described.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.8 star rating with 28,074 reviews.
When is Complete Care open?
Complete Care is closed now. It will open tomorrow at 9:00 a.m.