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Complete Care
About this business
Location details
76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a great experience at Tyler Complete Emergency Care. There was very little wait time before they brought me back! I was feeling very bad, with multiple symptoms, & Dr. McDonald listened patiently & zeroed in on the problem. He was so kind. His treatment was spot on, & I’m feeling much better now.
Business response:
Hello Ms. Thomas, Thank you for sharing your positive experience at Tyler Complete Care. We love your feedback. We're pleased to hear that you had a great experience with minimal wait time and that Dr. McDonald provided attentive and effective care. It's wonderful to know that his treatment was successful and that you're feeling much better now. We appreciate you taking the time to let us know about your visit. Please take care and stay safe out there.
I went to Complete Care while my Medicaid was in the process of renewal and I let their patient access specialist, Ms. Gonzalez, know of my insurance status. She said without active coverage, I would have to pay out-of-pocket, but to keep my receipts so that I could be reimbursed later when my Medicaid coverage was renewed. I paid out-of-pocket and kept everything like she advised. When my coverage was finally renewed and backdated, I called this facility to ask about being reimbursed and a very rude woman, either by the nam... read more
Business response:
We genuinely apologize for the experience you described. Unfortunately, we cannot accept Medicaid. This is a government rule and not a company decision. We understand that you spoke with Jamie from our leadership team and she was able to address your concerns. Our team is always looking for ways to improve and we will use your feedback as a driver for improvement. Please do not hesitate to reach out to Jamie if you have any questions or need additional assistance.
I went to Complete Care while my Medicaid was in the process of renewal and I let their patient access specialist, Ms. Gonzalez, know of my insurance status. She said without active coverage, I would have to pay out-of-pocket, but to keep my receipts so that I could be reimbursed later when my Medicaid coverage was renewed. I paid out-of-pocket and kept everything like she advised. When my coverage was finally renewed and backdated, I called this facility to ask about being reimbursed and a very rude woman, either by the nam... read more
Business response:
We genuinely apologize for the experience you described. Unfortunately, we cannot accept Medicaid. This is a government rule and not a company decision. We understand that you spoke with Jamie from our leadership team and she was able to address your concerns. Our team is always looking for ways to improve and we will use your feedback as a driver for improvement. Please do not hesitate to reach out to Jamie if you have any questions or need additional assistance.
Receptionist wasn’t very friendly I guess because I called her on her lunch while she was sitting there eating lunch she had an attitude , The the Doctor and nurse or awesome .
Business response:
Thank you for your feedback. We appreciate your kind words about the Doctor and nurse. We are always looking for ways to improve and will follow up on the issues you described.
Excellent!!!
Business response:
Hello Mr. Dragon, We greatly appreciate your feedback! We are always here and ready to help when you need us most, even during the holidays! Please get well soon and thank you so much.
Great care and support 👍
Business response:
Hello Mr. Dragon, We're pleased to hear about the great care and support you received at The Emergency Clinic at La Vernia. Thank you for sharing your experience and for the 5 stars you rated us. Get well soon and thanks again.
Your service was excellent. Front Office, Physician Assistant and Physician provided service I was looking for. Here is an issue. I am 77 years old. Federal Govt requires me to pay for Medicare and I also carry Blue Cross Supplement for a monthly cost of close to $1800 a month. This is all after working 60 years and paying for this benefit. I am not allowed to carry private Insurance. The beauty of local Care Centers is to have them in local communities. To be informed that you cannot accept Govt paid Insurance was a ... read more
Business response:
Ms. Gomez, we are very sorry at this time that we can't accept Medicare, Medicaid, and Tricare through no fault of our own. Since the Public Health Emergency (PHE) ended May 11, 2023 state licensed Freestanding Emergency Centers (FECs) are no longer allowed to participate in Medicare unless the federal government passes legislation to make this benefit permanent. Complete Care wants to permanently extend Medicare benefits to include FECs. Our Medicare beneficiaries deserve equal access to high-quality emergency care. When po... read more
I filed a formal complaint about the care I received at Complete Care Fossil Creek's emergency room on 11/06/2024. I visited due to severe breathing difficulties and requested that my friend accompany me, but despite repeated requests, she was only allowed in after the physician left. Dr. Malcolm J. Solley dismissed my primary concerns and misdiagnosed me, attributing my symptoms to an adverse reaction to Adderall, despite my symptoms being more consistent with an asthma attack. He failed to consider my primary doctor's reco... read more
Business response:
Thank you for sharing your feedback. We would appreciate the opportunity to learn more about your experience and address your concerns. Jamey from our leadership team attempted to contact you but could not reach you. At your convenience, please call Jamey at 817-527-0167.
The lady checking me in on 9/9/24 was not pleasant. Made me get up 3 times to fill out paperwork. I asked if she was ok and she stated she was ready to go home. Normally they offer me water. Not this time. I filled out my paperwork and wrote down the reason for my visit, when I was called in the tech did not greet me he just asked why I was there In an unpleasant tone. I was taken back. I told him that I put it on the paper end asked if he had read it and he said no, he was just there to take my vitals. Then he asked me if I... read more
Business response:
Thank you for taking the time to provide your feedback. Tracy from our leadership team attempted to contact you to address your concerns but was unable to reach you. At your convenience, please call Tracy at 210-579-9707.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.8 star rating with 28,081 reviews.
When is Complete Care open?
Complete Care is open now. It will close at 6:00 p.m.