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Corewell Health Urgent Care - St Clair Shores
- Urgent Care
- St. Clair Shores, MI
About this business
Location details
25631 Little Mack Ave, Suite 104, St. Clair Shores, MI, 48081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I had an appointment I made online and I showed up 5 minutes early.. When I arrived there was only one person in the waiting room. Four people came in after that and were called back within minutes. After waiting 35 minutes, I asked if someone forgot about me. They said no and they were 2 hours behind. That didn’t make sense since no one was waiting, except me. Ten minutes later I was called to a room. I told the doctor and she checked with staff and came back in room and said they were backed up. I won’t be going there agai... read more
Business response:
We’re sorry to see we missed the mark. Your feedback helps us improve moving forward. Please contact us at https://www.corewellhealthurgentcarese.com/about/contact if you’d like to share more details.
The nursing staff was wonderful. So nice and cheerful. The Nurse Practitioner I had was a Bitch. She wouldn’t even take the time to listen to my Back history. She was over opinionated and she was right and what I added was wrong. She knows everything.
Business response:
We’re sorry this situation did not reflect the warmth and respect we strive for. We’ll review this feedback to ensure continued improvement. Please contact us at https://www.corewellhealthurgentcarese.com/about/contact.
I normally never leave reviews but it’s the day before Thanksgiving and I am extremely sick and hate that I even had to go into a doctors office. I never get this sick. The receptionist at the Little Mack location is cold and makes you feel like a bother. I did get seen quickly but for what?? Only to be given the run around. Not only did the “ doctor “ not tell me what my diagnosis was until after she said I was all set to leave and I ASKED. She then proceeded to say oh yea.. it’s “PROBABLY “ a bronchitis “ type” illness..... read more
Business response:
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience and will share your comments with our leadership team for awareness and review. If you’d like to share more, please reach out to the practice directly.
There were comments made that I “didn’t look pregnant at all” even though I stated I am 32 weeks, which I found inappropriate, even if nothing negative was meant. The doctor also seemed to brush past how I felt about my symptoms, stating having trouble breathing is “only going to get worse and makes sense since I’m 32 weeks” even though I am having trouble due to being sick with sore throat and chest. I overall felt the bedside manner was lacking.
While my experience was pleasant, I had to called back because the Nurse Practitioner forgot to send over one of my medications to the pharmacy. Upon calling back, I spoke with MARIAH. MARIAH IS RUDE AND NEEDS TO TAKE A TELEPHONE ETIQUETTE COURSE. Encountering someone that’s rude when you’re already feeling poorly is unacceptable!
If I make an appointment online I shouldn’t have to wait an additional hour after my appointment time to be seen. People coming into urgent care already don’t feel good. Some of the staff were not professional. Ordering breakfast at the front desk and the person in the back that took my vitals had me take my sweater off (I was already freezing) but never took my BP.
Business response:
We are disappointed to hear about your experience at Corewell Health Urgent Care. Please feel free to reach out to us at (586) 884-2727 to discuss your concerns further. Thank you for your feedback.
Poor energy in the environment. Receptionist very standoffish Nurse lacks education and not confident explaining medications. Easily irritable when asked for clarification. Did not see a MD this visit.
Nurse and Doctor very professional, receptionist up front not very friendly or polite
Too long a wait. Need more providers. Don’t like pre-registration on phone
Frequently asked questions about Corewell Health Urgent Care - St Clair Shores
How is Corewell Health Urgent Care - St Clair Shores rated?
Corewell Health Urgent Care - St Clair Shores has a 4.5 star rating with 3,591 reviews.
When is Corewell Health Urgent Care - St Clair Shores open?
Corewell Health Urgent Care - St Clair Shores is open now. It will close at 8:00 p.m.