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Cottages at Belleair
- Assisted Living Facilities
- Clearwater, FL
About this business
Location details
620 Belleair Rd, Clearwater, FL, 33756, United States
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After trying to take care of our Dad ourselves for five months, we finally realized our good intentions were putting his safety at risk. We found Pacifica memory care through a referral agency called A Place For Mom. Between the referral agency, Pacifica, and my family, it took us over a month to become emotionally ready for this inevitable transition. I didn't want to give up and they didn't give up on me either! Pacifica is no ordinary assisted living facility. Their staff is happy and so there is low turnover. That's real... read more
Business response:
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Belleair. Thank you again, we hope you have a wonderful day!
The experience has been since May of 2013 and all seems to be fine with the care for my mother-in-law. Pacifica is prompt on calls regarding any concerns about Mom. The place is really beautiful and the residence are about to go outside into secure grounds so they are not limited to a building. I think that the experiences we have had so far seem fine after all it is a memory care facility and they take full responsiblity for each resident.
Business response:
Family Smith, thank you for your kind review; we are happy to pass along your comments to the team here at Pacifica Senior Living Belleair!
We needed a place for our loved one and ended up choosing Pacifica. They are a good community with very helpful and friendly staff. They did a good job with our loved one and we were pleased with what they offered.
Business response:
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Belleair. Thank you again, we hope you have a wonderful day!
My mom was a resident there a year ago and it was the most horrible disgusting place ever .dont Put your parent there. You better take a good look at it. What's really going on is lawsuits they've had that they've gone chapter 11 a couple of times to help leaves the patients by their self at night.The food is unedible to most because it's all spicy my mom lost all kinds of weight there. She was treated horrible and all the staff did was play on their phone so they couldn't cared less about the people that lived there.
Business response:
Our community has hardworking staff and many happy residents and whose families are satisfied with the quality of the care. We don’t believe that we our community deserves this extremely negative review. Anyone interested in finding out more about our memory care, should come to the community, take a tour, and make their own determination.
It is sad to go visit my loved one to fine someone else clothes on her, sometime the same clothes 2 to 3 days, walk in No one in buildings, or med techs on their phones, resident falling no report on how it happen, afraid to leave name, also reported to administrator that did nothing
Director [name removed] is a horrible person. She keeps one caregiver for a cottage with 12 adults. She doesn’t care about elderly abuse, she doesn’t notify family members when our loves ones are hospitalized and under her care, one elderly man got lost in the streets of Clearwater, wondering around for six miles and ended up in the hospital. Another lady died at the hospital for complications resulting from a broken wrist. Another lady was bitten up by a male resident, while the caregiver was distracted on her cell. [name r... read more
Business response:
Due to HIPPA rules (Health Insurance Portability and Accountability Act), we are restricted from talking about your mother’s care, especially on a social media site. That said, caring for seniors with memory impairment can sometimes be challenging and we must be concerned for the safety of all of our residents. When an adverse situation occurs, we always do our best to ensure the dignity of those involved by following our internal and state protocols. Sometimes local authorities are brought in to assess the overall situation... read more
We picked this community, because they had a graduated memory care unit, and I would not have to move my loved one, if their level of care changed. The communication needs to improve. There has been turnover in the staff, administration, and support staff. My advice to other familes, is to understand what you are getting in terms of the organizational end of things.
Business response:
Thank you for taking the time to write a review. Though we prefer compliments about our service, we can also use constructive criticism. You mentioned staff turnover which is very common among employers of all sizes. We ask for your patience we continue to train up to expectations.
I would tell others that I was very disappointed in how they cleaned the bathrooms. Their trash is not picked up daily. The food was ok, they just repeated the meals a lot so there was not a lot of variety on the menu. I cannot comment on the activities due to covid. The staff were friendly enough but they argued and did not seem to get along very well. One night they actually had to call the police to break up one of the fights. Overall, I would not recommend this facility at all.
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (727) 219-1297 to speak with our Executive Director about your recent experience.
I found inexperienced uncaring "caregivers", except for one. All staff changing often. I was there almost every day helping take care of my loved one. I cannot think of a single thing that operated well - lack of activities, cleanliness, food & water, laundry, etc. No longer there.
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at [removed] or call our team at [removed]? We’ll work with you to resolve any issues as quickly as possible.
Frequently asked questions about Cottages at Belleair
How is Cottages at Belleair rated?
Cottages at Belleair has a 4.4 star rating with 226 reviews.
When is Cottages at Belleair open?
Cottages at Belleair is open now. It is open 24/7.