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Cottages at Riverside
- Assisted Living Facilities
- Riverside, CA
About this business
Location details
6280 Clay St, Riverside, CA, 92509, United States
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I visited their facility and their facility was very nice. The people seemed very nice. The rooms and everything were very secure. Everything looked very clean. The only thing I didn't like about the facility is that the building where the residents live is co-ed. Also some of the male residents weren't what I would call elderly. They were in their 40s. I know that dementia and Alzheimer's can affect any age group but I just knew that my dad wouldn't be comfortable with my mom in there. So that was the deterrent and the othe... read more
Business response:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Would work but only for dad.
Business response:
Thank you for taking the time to let us know how we did. We hope you have a great day!
my first choice.
Business response:
Thank you for taking the time to let us know how we did. We hope you have a great day!
'I liked the idea of having smaller ''cottages'' that have 10-14 residents. The places looked like a very comfortable home. The staff that I met were great. We went into 2 cottages and one staff member knew everyone's name.'
Business response:
Thank you for taking the time to let us know how we did. We hope you have a great day!
In the cottage where the residence were active everything was good. When they moved my mother to a less active cottage residents stayed indoors all day. The only activities offered to my knowledge were TV and occasionally "volleyball" with a balloon. Residence were kept in Geri chairs with trays on. This did change because I believe a hospice worker complained. The monthly dinner celebrations with families and music are a plus especially since many residents are not up to going with relatives to celebrate holidays. I spent t... read more
Business response:
Hi Anonymous, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
They are all very friendly. When you come to see the place, [name removed] is extremely helpful. Unfortunately the communication to family is lacking. Very difficult to get information on health from the in house Dr. and or staff.
Business response:
Hi Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review
They would not re-evaluate medical care level after requesting it three times during the eighteen months there. Charged extra $2000. A month when all they had to do was feed and give daily medication. Showering, dressing, eating required no assistance.
Business response:
Caring for loved ones can be a stressful experience and we know that many people are concerned with the expense. Resident care is directed by the family physician and their diagnosis, and we are not able to alter these even if family’s wishes differ. Our staff is fully trained to explain the “how” and “why” of the levels of care so that our service is not minimized nor exaggerated, but understood.
I really like this facility, the residents get to walk outside and it feels like a home. We gave the activities a 3 for where my mom is. Based on the experience we have had so far, we would recommend this community to other families who may need a place for their loved ones.
Business response:
We appreciate your compliments about our community, and value your feedback. We train our staff to maintain a regular but varied activity calendar which is tailored to meet the memory level of our residents within each cottage. We want to entertain as well as offer a “just right” challenge to keep their minds as active as possible. We will discuss your comments with our activity staff to ensure that all cottages receive the same levels of activity.
I was not pleased with Pacifica Riverside, we toured a couple of their facilities and I was not impressed. We walked in the house and everyone was in a catatonic state just sitting there in the TV room - they did not do anything with the residents. We called and they never answered. The owners called us back and it was like pulling teeth trying to get any information out of them. This was just not what we wanted for our loved one at all.
Business response:
This tour review is disappointing in that it doesn’t accurately illustrate the current resident and family experience. For instance, the six cottages on our campus each have a different functioning level of dementia. Our resident activities are all done based on the memory level and the ability of our residents to feel successful. Daily activities are run by the staff in our activity department, or by the staff in the cottages. We often have guest entertainers, and other activity people visiting our cottages. We receive a lo... read more
Frequently asked questions about Cottages at Riverside
How is Cottages at Riverside rated?
Cottages at Riverside has a 4.8 star rating with 491 reviews.
When is Cottages at Riverside open?
Cottages at Riverside is open now. It is open 24/7.