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Credit9
- Financial Services
- Irvine, CA
About this business
Location details
18200 Von Karman Ave, Suite 500, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 6:00 p.m. | |
| Tue | 06:00 a.m. to 6:00 p.m. | |
| Wed | 06:00 a.m. to 6:00 p.m. | |
| Thu | 06:00 a.m. to 6:00 p.m. | |
| Fri | 06:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have paid off my debt with credit 9 july 9th 2024 and I was told it could take up to 90 days to see my credit score change . And here it is 8 months later and showing a negative balance. I only found this out when I applied for a mortgage. I do have proof from my bank that I paid it off in full
Business response:
****,Thank you for sharing your experience. We're sorry to hear about the issues you've encountered regarding your credit reporting after your account was paid off. We understand how frustrating this must beespecially when applying for a mortgage.Please reach out to us directly at ********************************* at your earliest convenience so we can review your account in detail and work together toward a resolution. Were here to help and want to ensure this is addressed properly.Kind regards,Credit9
Went back and forth numerous times with this company explained my limits via phone communication as well as wanting to visually see the information so I could review at my pace and not be rushed over a call. Was told 25+ times that the information would be sent via email for my review, when it wasnt was assured it would be sent immediately when it still wasnt was told they needed to verify it was me via phone before sending along any information. Ok, today I did that and again expressed my concern with wanting to review the ... read more
Business response:
Thank you for sharing your feedback. We genuinely apologize for the frustration and confusion you've experienced. We strive to provide transparency and a clear process for all of our clients, and its clear we fell short in your case. We would like to understand more about your situation and work to resolve any concerns you have. Please reach out to us directly at ********************************* at your earliest convenience so we can discuss your situation in more detail and explore potential solutions together. Your satisf... read more
I signed a truth in lending disclosure on 09/30/24 for a loan in the amount of ********* with the origination fee included & a monthly payment of ******.When I set up my online account in the client portal a few days later I noticed that the current loan balance stated ********* with a monthly payment of ******* HOW IS THIS POSSIBLE??? I did not agree to those terms. After contacting customer service via telephone(left message) I immediately called & texted the person who diligently pursued me to sign the agreement & stated ... read more
Business response:
Dear ******,Thank you for bringing this issue to our attention, and I sincerely apologize for the confusion and frustration youve experienced. We understand how important clarity and transparency are when it comes to your finances, especially with something as significant as a loan.I want to assure you that we take matters like this very seriously. From your message, its clear that there was a discrepancy between the terms you agreed to and what was reflected in the client portal. We are committed to resolving this issue as ... read more
I had a loan with is this company. I started a debt consolidation with a company beyond finance I have the money in my debt consolidation at beyond ***** account to pay this account but ********************** will not return any of the phone calls to we can finalize my loan. When I call credit 9 they tell me my account is closed but I can pay it but if they want theyre money why wont the talk to the company that have sent them all the paperwork they requested to get paid and finalize the loan. Just want credit in my paid and... read more
Business response:
Dear ******,Thank you for reaching out and sharing your concerns. We sincerely apologize for the difficulties youve encountered in finalizing your loan and for any frustration this has caused.We understand how important it is to resolve this matter promptly, and we want to assure you that your feedback is taken very seriously. We are committed to ensuring that all necessary paperwork is processed quickly and that communication between Credit 9 and Beyond Finance is seamless.Please allow us the opportunity to address this iss... read more
My experience with Credit 9 was initially ok. When I tried to discuss how I got to this loan I was discussing my feelings with their partner company which is ******** and it being public knowledge that they work together I asked for advice on what to do with my situation knowing full well they could help me. I only asked for a number I could call to talk to someone not associated with my file. They gave me the same number everyone gets. It was disheartening. I was not sure what to do do I reached out to credit 9 by email wit... read more
Business response:
Dear *****,Thank you for sharing your experience with us. We sincerely apologize for any confusion or frustration you have encountered. Your feedback is important to us, and we take it very seriously.We are sorry to hear about your difficulties in getting the support and advice you needed. Our goal is to provide clear and helpful guidance to all our clients, and it is disheartening to know that we did not meet your expectations. We understand how crucial it is to have accessible and effective communication, especially in tim... read more
CALLS AT LEAST THREE TIMES A DAY. EMAIL AND TEXTS THAT I AM EILIGABLE FOR A DEBT CONNSOLIDATION LOAN BUT WHEN I CALL BACK IT IS ALL QUESTIONS ABOUT MY LIFE THAT A DEBT RELIEF PROGRAM WOULD OFFER. THEY LIE AND LIE TO GET YOU TO CALL TO TRY TO CONVINCE YOU TO DO SOMETHING THAT SHOULD BE ILLEGAL. STOP LYING THAT YOU GIVE DEBT CONSOLIDATION LOANS AND THAT PEOPLE ARE ELIGIBLE.
Business response:
Dear [Reviewer's Name],Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration or inconvenience caused by our communications. Your experience does not reflect the level of service we strive to provide.We understand how the volume and nature of our calls, emails, and texts may have been overwhelming. Our intention is to assist individuals with their debt relief needs, and we regret if this came across differently.Please know that we do offer debt consolidation loans and debt relief pr... read more
I never asked for Credit 9 to call, after many calls I asked them to stop calling and remove me from their call list. Credit 9 said they cannot remove my name or number without a reason! I stated I gave you a reason I do not want you to call , I do not need your service. Credit 9 then said you have debt right? Actually I do not have credit card debt, I do use my credit cards. Credit 9 questioned that statement, then Credit 9 said do I not have income for a loan? I then asked for a manager Credit 9 stated they could not do th... read more
Business response:
Dear *****,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced with our calls and the handling of your request to be removed from our contact list.We strive to provide respectful and helpful service, and it is clear we did not meet these expectations in your case. Your feedback is very important to us, and we are taking steps to ensure that such issues are addressed promptly and do not happen in the future.Please contact us directly at ************... read more
I was just notified that I am eligible for a credit 9 loan. I have been working with AMERICOR debt relief. From what I am seeing on here I don't think I want to have any part of this loan. I am already paying AMERICOR debt relief more than I can afford. With all the fees I don't know how I will ever get my debts resolved.i don't think
Business response:
Thank you for sharing your concerns with us. We understand that managing debt can be challenging and we want to ensure that you feel confident and comfortable with the services we provide.We apologize if the fees and payments are causing you additional stress. Our goal is to help you resolve your debts in a manageable way. We would like to discuss your situation in more detail to explore all available options and find a solution that fits your needs.Please reach out to us directly at ********************************* at your... read more
I requested a early payment be drafted using their online system. The date of June 11 was entered to be drafted but funds were taken from my account on May 29, 2024. Checked online and could see that the $200 extra payment had been posted. Called to get the money reimbursed to me. They initially said that they didn't have my payment. After much discussion they acknowledged the payment was there and agreed to reimburse back to my account within 2-3 days. June 4, I called because the funds had not been put back into my bank ac... read more
Frequently asked questions about Credit9
How is Credit9 rated?
Credit9 has a 4.8 star rating with 7,216 reviews.
When is Credit9 open?
Credit9 is open now. It will close at 6:00 p.m.