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Credit9
- Financial Services
- Irvine, CA
About this business
Location details
18200 Von Karman Ave, Suite 500, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 6:00 p.m. | |
| Tue | 06:00 a.m. to 6:00 p.m. | |
| Wed | 06:00 a.m. to 6:00 p.m. | |
| Thu | 06:00 a.m. to 6:00 p.m. | |
| Fri | 06:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They call all hours of the day and multiply times daily. I never signed up for a loan and can't get them to stop calling!!!!
Business response:
Dear ******,We sincerely apologize for the inconvenience and frustration you've experienced with our calls. We understand how disruptive frequent and untimely calls can be, and it is never our intention to cause any distress.It appears there may have been a misunderstanding, and we take your feedback seriously. We have now added your number to our Do Not Call list to ensure you no longer receive calls from us. To confirm this change or if you have any further concerns, please contact our customer service team at ************... read more
Business calls multiple times a day to the point that it's borderline harassment. I've never done business with them nore have I seeked out a loan with them.
Business response:
We sincerely apologize for the inconvenience caused by the multiple calls you have received from our company. We understand how frustrating and disruptive this can be.We have removed your contact information from our system to ensure this does not happen again.Please reach out to us directly at ********************************* at your earliest convenience so we can discuss your situation in more detail and explore potential solutions together.Thank you for bringing this to our attention.Kind regards,Credit9
Terrible company , How is it on the app I see an amount but when I want to pay off what is owed in full what is viewed on my app and apparently the representative has a different number that I have to pay because she said it was interest. Meanwhile I was paying my stuff off with no problem I did not need there service it extended my time period and added more interest when I was initially told oh like ***** cents. I am now told it's *****. I do not see any of this information on the app and I can't even make additional payme... read more
Business response:
Dear *********,We appreciate you taking the time to share your concerns, and we're genuinely sorry to hear about your experience. Your feedback is important to us, and we take it seriously.We apologize for any confusion regarding the discrepancy between the amounts displayed on the app and those communicated by our representatives. We understand the importance of clear communication and transparency, and we regret if this was not reflected in your interactions with us.Regarding your concerns about additional payments and int... read more
If there was a zero I would use it this person: ******************* Who is also part of this company got rude and inconsiderate when I specifically stated I was only interested in a loan not credit counseling. They want me to stop paying my accounts so they can negotiate no way! Been there done that worse thing I ever did! Cant ever recover from that again!
Business response:
We are deeply sorry to hear about your negative experience with our representative, *******************. Your feedback is important to us, and we sincerely apologize for any rudeness or inconsideration you encountered during your interaction.Providing respectful and attentive service to our clients is of utmost importance to us, and it's clear that we failed to meet that standard in this instance. We take your concerns very seriously, and we are committed to addressing them promptly and effectively.Regarding your preference ... read more
I did not receive the services I was expecting. I was told I owe more money on my credit cards than which I gave to them. If my balance was $500 and I was never late why would I owe $800? I was not told that the accounts had to be late in order for me to get a negotiation.. I am paying the same amount that I could have paid the card off myself there was no negotiation, other than one or $200 maybe.
Business response:
We are deeply sorry to hear about the frustration and disappointment you've experienced with our services. Your feedback is invaluable to us, and we sincerely apologize for any confusion or misunderstanding regarding your credit card balances and the negotiation process.It is concerning to hear that you did not receive the services you were expecting and that there was a lack of clarity regarding your credit card balances and the negotiation process. We understand the importance of transparency and accurate information in th... read more
My experience with Credit9 has been dicey and I would urge caution. Among other errors, Credit9 made an internal billing system change in Spring of 2023. My direct debit payments stopped. Credit9 sent no notifications about why the payments stopped and I immediately reached out. I was told not to worry, the billing system was being updated and I was in no way delinquent. I had to reach out at least 3 more times to ask why the payments were not being deducted. After 4 payments were not deducted, I was told that the billing sy... read more
Business response:
We sincerely apologize for the challenges and frustrations you've experienced during your time with Credit9. Your feedback is incredibly important to us, and we want to address your concerns and work towards a resolution.It's unacceptable that you encountered issues with our billing system and experienced a lack of communication and clarity from our team. We understand how frustrating and concerning this must have been for you, and we deeply regret any inconvenience or stress it may have caused.We assure you that we are acti... read more
Never use this company! They say they will pay off all your debt but then they dont. We have had two credit card companies now come after us one for a judgment against us and the other saying they havent been paid at all and wasnt told they havent been. Now we owe credit 9 and these credit companies. They are hard to reach and then tell us there is nothing they can do. Also dont use Americore they are the company you first go through to get to credit 9. They have completely screwed us and the payments are super high compared... read more
Business response:
We are deeply sorry to hear about the challenges you've encountered during your experience with us. Your feedback is crucial, and we take your concerns very seriously.It's distressing to learn that you've had difficulties with your debt settlement process and that it has resulted in additional stress and financial burden for you. This falls short of the standards we hold for ourselves, and for that, we sincerely apologize.We want to assure you that we are committed to addressing these issues and finding a resolution. We unde... read more
Please stop calling me I have had enough. Everyday its your company calling. I didnt even know this till now.
Business response:
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.
Credit 9 has not done anything for me. All the back and forth and not knowing how or when they are going to do their part. Just too much.
Business response:
I'm sorry to hear about your experience with Credit 9, and I appreciate you bringing this to our attention. Your satisfaction is important to us, and we want to ensure that your concerns are addressed promptly.To better assist you, could you please provide more details about the specific issues you've encountered? Alternatively, if you prefer, you can reach out to our customer support directly at ********************************* to discuss your situation in more detail.We value your feedback and are committed to resolving a... read more
Frequently asked questions about Credit9
How is Credit9 rated?
Credit9 has a 4.8 star rating with 7,216 reviews.
When is Credit9 open?
Credit9 is open now. It will close at 6:00 p.m.