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Crest Collision
- Body Shops
- Plano, TX
About this business
Location details
420 Lexington Dr., Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
0 Star : My Experience U ran the car battery dead and we had to buy a new one that cost us $130. Then u made us pay the $250 deductible when no one has ever made me or anyone I know do that, they always work it in to the estimate
0 Star : My Experience The repair took longer than quoted due to requests being sent to insurance incorrectly resulting in nearly a week of delays
2.5 Star : Likely to Recommend 2.5 Star : Repair Quality Poor paint work. Front bumper has visible paint sprays, and corner bumper has paint blemishes. 3 Star : Customer Service Alex the receptionist was a 10 in customer service. As for the Customer Service Rep in charge of my vehicle, I cannot even rate, since I never spoke to him. 4.5 Star : Returned Clean
2 Star : Likely to Recommend Check engine light was on when the vehicle was returned to me. I asked then about it and they had no clue, they only advised me to take it to the service dept because it is still under warrenty. After taking it to the service dept, I found out that it was a error or oversight with the collision dept. 4 Star : Repair Quality 3 Star : Customer Service 0.5 Star : Returned Clean
1 Star : Likely to Recommend 3 Star : Repair Quality 2.5 Star : Customer Service
0 Star : My Experience Communication was terrible I had to instigate all contact and make sure service had the vehicle as well, after specifically asking for it to be handled multiple times. No one needs to call me. Just not happy with the process. And two weeks later, I finally get it back. 0.5 Star : Likely to Recommend 5 Star : Repair Quality 1.5 Star : Customer Service 5 Star : Returned Clean
0 Star : My Experience Communication was great, until a delay occurred from breaking a part while it was being removed. Then I had to follow up on my own. Otherwise, all was good.
0 Star : My Experience The paint job was wonderful, although I drove out of the parking lot and immediately a error message displayed on my dash. It said my tires were low. I would think since you took such care in painting and detailing my car that you would make sure my tires were filled with air. I am disappointed that this was not part of prepping my car. Regards, Jo Ann Wilson
0.5 Star : Likely to Recommend 0.5 Star : Repair Quality I had to escalate my issue with the Crest manager and insurance to have my car repaired a second time by Crest because it was not done right the first time. This wasted a lot of my time and quite honestly I should not have had to go through that. 0.5 Star : Customer Service
Frequently asked questions about Crest Collision
How is Crest Collision rated?
Crest Collision has a 4.7 star rating with 5,356 reviews.
When is Crest Collision open?
Crest Collision is closed now. It will open at 8:00 a.m.