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Crest Nissan of Frisco
- Car Dealers
- Frisco, TX
About this business
Location details
6600 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
BUYER BEWARE OF THIS DEALERSHIP In over nearly 50 years of buying both new and used cars. There was a day when the "CREST" name for cars meant something... not so with this Dealership in Frisco. Stay a way... go some place else is my advice based on my experience. I have never had a worst experience than with this dealership. It is now 6/6/23. I purchased a car from this dealership over a month ago (nearly 2 months now) and find they sold me a vehicle that has issues at the DMV. Therefore I have not received either my licens... read more
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to Annabella Kiehl at Akiehl@crestnissan.com to discuss this further.
Spend $1300 in service. ..tune up...a week later my car has a noise I called Nissan service to see if they can check on that maybe is something that wasn't not put correct when the tune up was made and the sales consultant said will call me once he has an appointment and never called back his name was Luis but to grab the money was not objections at all....
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please reach out to our Service Director, Vince Kelley, at Vkelley@crestnissan.com to discuss this further.
Run or it will cost you, big. Deceptive practice abounds. Dealer Error - $1,500 They held the keys to my trade-in (so I wouldn’t leave) A hailstorm came through and hit both the new car and the trade-in. ///They whisked away the new car and said, “We reviewed it for hail damage and there was none”. ///Then they didn’t bring it back until after dark, so nothing was visible on the black hood or top. The next day the hail damage was evident. ///Now they’re asking me to pay $1,500 to fix the dents they caused. Pricing Errors - $... read more
Business response:
Hi Gabe. I appreciate you taking the time to tell us about what you went through. I work with the customer satisfaction team to look into issues, like yours, to ensure we do better. If there is anything we can do to make this right for you, please contact me, Annabella Kiehl, Owner Loyalty Director, at Akiehl@vtaig.com.
Horrible service! I purchased a 2020 Pathfinder (Certified Preowned) on May 6 and the car broke down on May 14th with a bad transmission! The dealership gave me the runaround for two days before someone (Oscar J.) responded with "maybe you drove the car wrong!" Nissan warranty doesn't cover todays cost of a rental car ($35 a day!...really?!). I bought certified preowned for the sole purpose of providing my son a reliable car for college living 1200 miles away. This car lasted 7 days! Called the Manager (Pacheco), but he is t... read more
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please reach out to our Service Director, Vince Kelley, at Vkelley@crestnissan.com to discuss this further.
if this wasn't the only car with the options she wanted within 500 miles I would have walked out 5 minutes after I enter the store, I ask salesman and fiancé about 2 thinks over the phone the day before and they promised to look at it and fix it if wasn't a picture problem with the back seat, and that was just the start of the problems, won't take any more time on review, we will never be back, will take it to another Dealt to seat fixed
Business response:
we’re disappointed by your feedback. We’d appreciate the chance to go over your concerns and appropriate solutions so Please reach out to Annabella Kiehl at Akiehl@crestnissan.com to discuss this further.
Horrible customer service, crappie cars which aren’t inspected completely. You’re better off going to another Nissan dealership
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please reach out to our Service Director, Vince Kelley, at Vkelley@crestnissan.com to discuss this further.
Your Finance team is the worst, they told us zaktak is cancelable but it was not. Tgey told us our mechanical protection coverage is 75k additional Miles, but it is not according to MPP. thanks for such misleading words.
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please reach out to Annabella Kiehl at Akiehl@crestnissan.com to discuss this further.
Uno de los manager es una persona que no tiene tacto para servicio al cliente.
Business response:
Lamentamos escuchar que su experiencia fue menos que satisfactoria. Nos gustaría hablar con usted para comprender mejor la situación. Comuníquese con Annabella Kiehl en Akiehl@crestnissan.com para hablar más sobre esto.
Mario my service agent is great but this time the oil change in my car took 3 hours. Not acceptable.
Business response:
Thank you for your feedback!
Frequently asked questions about Crest Nissan of Frisco
How is Crest Nissan of Frisco rated?
Crest Nissan of Frisco has a 4.5 star rating with 10,974 reviews.
When is Crest Nissan of Frisco open?
Crest Nissan of Frisco is closed now. It will open at 7:00 a.m.