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Crest Nissan of Frisco
- Car Dealers
- Frisco, TX
About this business
Location details
6600 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Selling defective products The transmissions on 2012- 2017 Sentra, rogues have a faulty transmission design that fail 2- 4 years in. The warranty is only for 60 000 miles. So you will be left with a 4 -6 thousand dollar problem. Multiple class action suits have been filed.
Business response:
Hello Max, thank you for your feedback. We’re very sorry you and your wife are experiencing issues with your vehicle. I would like to speak with you about your concerns and see if there’s anything we can do to address them at our service department. Please reach out to me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.
Check the YELP reviews for the truth STAY AWAY...Terrible experience and lackluster customer service all around!! I know that my situation was not easy, but you can tell a lot about a dealership in the way that things are handled. If I ask to see/test-drive various vehicles- please let me see/test-drive them! Don't pigeonhole me into a vehicle that I don't really want, and when I concede - you don't even have the keys for me to do so. You offer me water only after I mention it and the red carpet treatment was not rolled out ... read more
Business response:
Hello, we take customer satisfaction very seriously here at Crest Nissan, and we’d love to hear more about your experience. Please reach out me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.
Worst ever Bait and switch. Less car for more money. After market leather, which you have to pay extra for, sucks and interferes with the heated seats don't have after market leather added. It does not give you the same experience. I made a big mistake. Please go somewhere else.
Business response:
Hello, we take customer satisfaction very seriously here at Crest Nissan, and we’d love to hear more about your experience. Please reach out me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.
Wost Dealership ever Yesterday I went to Crest Nissan Dealer ship and we agreed over the phone/ texting the car price. By the time I showed up their the sale guy Cole completely deny the rate which we already agreed. At the top he showed him self that he is way smatter than any client. When I requested them to call the manger and he showed up with the same attitude ever worse. I found these people doesn't care about you time and money all the focus about their commission. I stepped out from the dealership and even they used ... read more
Business response:
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager
Service center awful customer service Brought in our mustang to get serviced, after Fenton Nissan confirmed (this is where we bought it from) that we can bring it to any Nissan regardless of make. they did not want to help us when we arrived. Manager would not speak to us directly only through associate even though he was standing 2 feet away. Asked if we had maintenance package and I said we should and they didn’t bother looking in system since it was a diff dealership. Car was only theee months old and just wanted it servi... read more
Business response:
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager
Zero follow up or communication I went into this dealership trying to trade for a Nissan Titan. Sale manager pushed hard to get me to run my credit because he just knew he could get me approved for an 84 month loan when I knew I wouldn’t get approved for it. Stupidly I ran the credit giving them a chance. Waited an hour at the dealership, finally he and his salesman Nick come back and tell me the other banks won’t approve the loan but the last one is gone for the day and that’s the one they know will approve it because he’s ... read more
Business response:
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager
Shameless!!! Manager named "Sal" was highly arrogant and rude person and lied in front of my 8 year old kid for $500 price rise saying its a computer mistake!!! I bought the car for excellent service offered by Diego - the most humble person I met in long time. Diego was the only reason why me and my family baught a car from them! However, the owner had left me a voice message saying its Diego's fault!!! They are so shameless that they are making Diego scapegoat here to protect there manager Sal who did not hesistate to ask ... read more
Business response:
Hello, we take customer satisfaction very seriously here at Crest Nissan, and we’d love to hear more about your experience. Please reach out me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945or email at Loyaltydirector@crestnissan.com.
Terrible Service Center!! I took my vehicle in to have a trailer light and starter issue repaired, which was done so to the tune of $1200, and picked it up with two new problems that did not exist when I dropped it off. When I picked the car up, the clock no longer held a time, it resets every time I turn the car off, and the heater no longer blew hot air, only cold. Both of the function worked properly when I dropped it off, and Crest wanted nothing to do with returning the vehicle to me in the condition I dropped it off in... read more
Service departement is a living nightmare! The service department of this dealership is a complete disappointment. I made the mistake of purchasing a service plan when I bought my car two years ago at the Nissan of McKinney. Save yourself the MONEY and TIME. My service included oil changes and tire rotations. I used Crest Nissan for the last few oil changes b/c they were closer to my home. On my last visit I waited upwards of 2 hours for an oil change, even though I had an appointment. I dreaded getting my oil changed b/c of... read more
Frequently asked questions about Crest Nissan of Frisco
How is Crest Nissan of Frisco rated?
Crest Nissan of Frisco has a 4.4 star rating with 10,159 reviews.
When is Crest Nissan of Frisco open?
Crest Nissan of Frisco is open now. It will close at 9:00 p.m.