Crest Nissan of Frisco

Avodria R. 

on Yelp

a year ago

I have been trying to reach the finance department for three hours straight & I keep getting declined and sent back to the operator. The only time I reached someone he was very rude and was not willing to help. I tried again and again & still no one got back to me despite my efforts to communicate with the front desk to let them know my call was repeatedly declined. Horrible office, horrible service. I was also charged for a service that I shouldn't have been charged for because the service was included in my warranty which ... read more

R P. 

on Yelp

a year ago

We purchase our tires for our Rogue from Crest Nissan a year go , we were told that there's a 2 year road hazard warranty, a few days ago we got the tire warning , brought it to a Just Tires nearby and they said it can't be patched so we brought it to the Crest Nissan in Frisco this was Wednesday at 3ish , I was told by Lee that they need to process a claim and that it will probably be the next day , waited all day yesterday no call at all , so I called at around 6 PM and was told that it's not ready yet but will be ready ... read more

R P. 

on Yelp

a year ago

We purchase our tires for our Rogue from Crest Nissan a year go , we were told that there's a 2 year road hazard warranty, a few days ago we got the tire warning , brought it to a Just Tires nearby and they said it can't be patched so we brought it to the Crest Nissan in Frisco this was Wednesday at 3ish , I was told by Lee that they need to process a claim and that it will probably be the next day , waited all day yesterday no call at all , so I called at around 6 PM and was told that it's not ready yet but will be ready ... read more

Matthew Z. 

on Yelp

a year ago

I had a poor experience with Crest Nissan, and would recommend looking at a different dealership because they: 1.) Falsely advertise prices online to try and get you in the door 2.) Do not negotiate in good faith / will actively try to take advantage of you 3.) Do not respect their customers I reached out to Crest Nissan for a Nissan Maxima quoted at $25,497 including tax and title through a website offer pre-approved sales. Henry Ventura with the sales team said "The best I can do is 30,000". They tried slipping in ridi... read more

Matthew Z. 

on Yelp

a year ago

I had a poor experience with Crest Nissan, and would recommend looking at a different dealership because they: 1.) Falsely advertise prices online to try and get you in the door 2.) Do not negotiate in good faith / will actively try to take advantage of you 3.) Do not respect their customers I reached out to Crest Nissan for a Nissan Maxima quoted at $25,497 including tax and title through a website offer pre-approved sales. Henry Ventura with the sales team said "The best I can do is 30,000". They tried slipping in ridi... read more

Emily S. 

on Yelp

a year ago

Every time I try to fulfill a service I PAID for when purchasing my vehicle, there always seems to be the small print of why its not covered or cannot be done. I have paid Crest Nissan over $30,000, with a large amount of that being warranties and additional coverages, however each visit continues to feels like a burden. I really wish I hadnt bought all the additional packages, because I cant even use them half the time! I requested a manager to contact me over two weeks ago and radio silence... 

Emily S. 

on Yelp

a year ago

Every time I try to fulfill a service I PAID for when purchasing my vehicle, there always seems to be the small print of why its not covered or cannot be done. I have paid Crest Nissan over $30,000, with a large amount of that being warranties and additional coverages, however each visit continues to feels like a burden. I really wish I hadnt bought all the additional packages, because I cant even use them half the time! I requested a manager to contact me over two weeks ago and radio silence... 

Gage G. 

on Yelp

a year ago

I would give this place negative stars if I could. I know car dealerships sometimes get a bad wrap but this one blows all others out of the water. I took my car in to be repaired here for a pretty bad accident that took place. I told them that my insurance would not be paying for the rental car and kept calling them for updates almost daily. At one point the service advisor Roy said that " maybe I should just pay more attention and not hit objects in the road" which just made the whole experience far more frustrating. Week a... read more

Gage G. 

on Yelp

a year ago

I would give this place negative stars if I could. I know car dealerships sometimes get a bad wrap but this one blows all others out of the water. I took my car in to be repaired here for a pretty bad accident that took place. I told them that my insurance would not be paying for the rental car and kept calling them for updates almost daily. At one point the service advisor Roy said that " maybe I should just pay more attention and not hit objects in the road" which just made the whole experience far more frustrating. Week a... read more