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Critter Control
- Pest Control
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We had an unlikely situation where a bat flew above one of our residents front door entry and Tanner came and assessed the situation. Unfortunately, because these bats have more rights than humans during the mating season, he couldn't do anything to remove it. Even though this was the case Tanner was really informative and was very patient with me as I know I was a mess! I was told he would call 30 minutes to showing up during our scheduled appointment time and he called and he was at my property within 30 minutes. He defini... read more
Business response:
Thank you so much for sharing your experience! We’re glad Tanner was able to provide helpful information and make a stressful situation a little easier. We truly appreciate your kind words about his professionalism, patience, and communication. We’ll be sure to share your feedback with Tanner and our team. Thank you for choosing Critter Control!
We had an unlikely situation where a bat flew above one of our residents front door entry and Tanner came and assessed the situation. Unfortunately, because these bats have more rights than humans during the mating season, he couldn't do anything to remove it. Even though this was the case Tanner was really informative and was very patient with me as I know I was a mess! I was told he would call 30 minutes to showing up during our scheduled appointment time and he called and he was at my property within 30 minutes. He defini... read more
Business response:
Thank you so much for sharing your experience! We’re glad Tanner was able to provide helpful information and make a stressful situation a little easier. We truly appreciate your kind words about his professionalism, patience, and communication. We’ll be sure to share your feedback with Tanner and our team. Thank you for choosing Critter Control!
Timothy is a rock star!! He was prompt, professional, friendly, thorough and so helpful. Thank You Timothy and Critter Control!!!
Business response:
Thank you for your kind words! We are glad Timothy was prompt, professional, and helpful. We will be sure to share your praise with him.
Thanks so much to Rudy and Critter Control for the prompt pickup of an opossum that was frequenting our chicken coop area. Opossums are known for eating eggs and chicks and even chickens. It is sad that opossums are an invasive species that cannot be relocated, but the quick service from Critter Control minimized the stress to the animal, Thank you and keep up the good work!
I've used Critter Control twice over the past eight years and both times they have been professional, quick, helpful, courteous and...most important...efficiently got rid of my pests. The first time, eight years ago, I had a family of skunks under my house and CC got rid of them bing-bing-bing (x7). Lately, I've had another skunk get in to the same crawl space but he had dug a different way in. CC came out the very next day, placed the trap, caught the skunk that night and returned the next day to dispose of it. The thing I ... read more
I booked an appointment one week in advance to have grub worms removed at my Vancouver home. I requested a call back several times for questions I had about managing the problem before they came out. No one returned my calls and no one showed up on the appointment day. I didn't get a call back from the office until two days later. This is terrible service. I do not recommend this company.
Business response:
Thank you for sharing your feedback with us. We are sorry for the frustration and inconvenience this caused, and we understand how disappointing it is to schedule an appointment, reach out multiple times, and not receive the communication or service you expected. Please contact us at customerservice@crittercontrol.com so we can look into what happened and help make this right. Thank you.
The appointment to view the property and our pest control problem was July 1, from 4-6 pm. NO SHOW & NO COURTESY CALL.
Business response:
Thank you for your feedback. We sincerely apologize for missing your scheduled appointment and for not providing a courtesy call. This is not the experience we want our customers to have. Please email us at customerservice@crittercontrol.com so we can learn more and work to make this right. Thank you.
Horrible service. Id give it zero stars if I could. Today the technician entered the property we could see it on our cameras. He was on the property for a total of three minutes where he claims to have done a thorough ant treatment. Ive called multiple times to cancel the service. Each time the person answering the phone says they have no authority to cancel. We have reviewed our cameras everytime they claim to have come and several times there was no photo evidence of them entering the property. We have 9 cameras. T... read more
Business response:
We are sorry for the frustration and confusion you’ve experienced with your service and billing as this is not typical of the standards we set for our services. Our manager, Alex, has tried reaching you a couple of times and would really appreciate the chance to make this right. Please give us a call or send an email to customerservice@crittercontrol.com. We truly want to get this resolved for you and restore your confidence in our service. Thank you.
UPDATE: It gets worse and weird. I am thus reducing my three stars to one star. After I told them our issue was resolved, they sent a guy out to pick up the remaining traps and clean up. He spent 5 minutes with a shop vac (contractually, they were supposed to "disinfect and sanitize"). Then, I received a "Grand Total" bill for the final amount, which I paid. I was very glad to be completely done with them. THEN, they sent a tech out to my house without telling me! Apparently he baited some traps he put outdoors. I didn't se... read more
Frequently asked questions about Critter Control
How is Critter Control rated?
Critter Control has a 3.8 star rating with 314 reviews.
When is Critter Control open?
Critter Control is open now. It will close at 6:00 p.m.