Crossroads of Greenville, SC

Name: Crossroads of Greenville, SC
Address: 157 Brozzini Court, Suite A, Greenville, SC, 29615, US
Telephone: (800) 805-6989
Rating: 4.1

4.1

Addiction Medicine
Greenville, SC

About this business

Healthcare Addiction Medicine

Location details

157 Brozzini Court, Suite A, Greenville, SC, 29615, United States

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4.1110 reviews

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Justin D.

5 years ago

Great people, clean facility. Time in and out can be improved upon.

Business response:

Hi, Justin. Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

Curt A.

3 years ago

The experience I choose was to live and without the help of CrossRoads and their Step Up Program I would have definitely went on a road that Dead Ends.

Brett S.

4 years ago

Y’all caused me to almost loose my job twice and messed up my bottle recall. After not missing one for 4years my counselor tells me sorry but I tried to call you now you have to go back to faze one which is going everyday. I almost had a nervous breakdown cause no way I could go through that again. Come to find out she called the wrong number. Also I’ve had my counselor changed multiple times which is crazy to me. At first y’all seemed to care but now it’s just a buisiness

Business response:

Thank you for providing your feedback and letting us know about this issue, Brett. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'll be happy to assist you.

Lonna B.

4 years ago

Do they accept healthy connection medicaid if not ,a payment plan for medicine

Business response:

Hi Lonna. We'll be happy to assist you with your inquiry. You can contact our patient liaison at 864-448-0705. Or you can reach out to our patient engagement center 24hrs at 800-805-6989. Thank you again!

Sandria M.

4 years ago

I've had a terrible time over the last couple years trying to get any answers to questions about billing or any satisfaction with trying to get my reimbursement that I'm do. There's never enough nurses long wait times, and Fatima is completely clueless about billing issues. Doesn't seem like she tries very hard to get answers to my questions. Seems to me like she's putting it on me to call corporate to find out what's going on with my account she only says I sent an email. Been hearing that for 6 months without an end to the... read more

Business response:

Thank you for reaching out Sandria. We apologize for the inconvenience, as sometimes claims take time. We will forward this issue to the Billing Dept., Some one will reach out to you to ensure that this issue get resolved. You can also follow up on this inquiry by calling (800) 805-6989 or by speaking with your clinic's Supervisor.

Eric A.

4 years ago

I was charged a fee that I did not charge. Said I owed 25.00 for a swab (mouth). Said it was charged in 2018. So why not say something every time I came in their from 2018 til now. Why wait 2 years so the interest rate was more. I paid it. But only because I wasn’t going to be able to get my take home for that month. So I am thinking I will be transferring to another clinic if this is not resolved. I live in Simpsonville. And they just opened a clinic about 1 mile from my home. I’ve never charged anything to my account. I ma... read more

Business response:

Thank you for reaching out Eric. We apologize for the inconvenience, as sometimes claims take time. We will forward this issue to the Billing Dept., Some one will reach out to you to ensure that this issue get resolved. You can also follow up on this inquiry by calling (800) 805-6989 or by speaking with your clinic's Supervisor.

Mark H.

4 years ago

I was in the clinic for over an hour for a 15 minute visit

Business response:

Thank you for providing your feedback and letting us know about this issue, Mark Head . We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison through our website or if you need immediate assistance please call 1-800-805-6989.

Brett S.

4 years ago

Everything runs pretty smoothly except for the fact u have to see your counselor once a month. I feel if you pass your drug test and seem fine without counseling after a year of being a patient you should be able to choose whether or not you need to see them. Also not having at least a couple of days of credit had too. There’s several times I was short til payday and had to miss my dosage causing me to work being very sick. I feel that’s not being understanding of addiction or caring for your patients. Everything else is ra... read more

Business response:

Thank you for providing your feedback and letting us know about this issue, Brett Sparrow . We will look into these concerns for you. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.

Jesus B.

5 years ago

I work and live 35 minutes from the treatment center every morning I arrive at 5am and I have to wait an hour or an hour and a half to take the medicine I’m late to work every day

Business response:

Thank you for providing your feedback and letting us know about this issue, Jesus. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.