This profile has been claimed by the business owner or representative.
Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
The got me in at the appointed time and quickly serviced the car.
I am most happy with the.car repair and the helpfulness of the staff. Thank you,
Josh Fletcher does a great job. Very thorough and great communication.
My dashboard tire light was on so thats what I was in for. It only took a few minutes for them to say I was good to go. When I asked if they used nitrogen, they said just used air. Since I have always used nitrogen for all my RAV4s they offered to redo the tires with nitrogen and I was out in another 30 minutes. Other than that, the service was just fine.
I typically would give a 4 or 5 but my tires aren't rotated because they said the two best tires were in the front (or back)- now I don't remember. They didn't say they should be replaced immediately but I am a bit nervous about them now. I figured if they were really bad, why not offer to put on new tires right then and there?
It was great! The service was quick and the technicians were kind and professional.
A tree limb had fallen while I was driving and hit the top of my car, causing the antenna fin to pop up. They told me to wait in the waiting room and they would see what they could do. Within 15 minutes they came and got me. Told me I was ready to go. No charge! How can you beat.that?!
You work as a team and if one member is unable to correct they will confer with other workers. I will admit twice it took more than two years to resolve and the last time with the keys never resolved but 98% of the time everything was taken care on first trip in. I also appreciate that your people will take the time to explain in terms that i can understand what the problem is, what they have to do to correct, estimate time it will take and the approximate cost. THANK YOU.
I have dealt with Crown Toyota for many years. I have never had any problems with them. They are always helpful and even go beyond what they need to. Bought my first Toyota in 1974
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,694 reviews.
When is Crown Toyota open?
Crown Toyota is open now. It will close at 6:00 p.m.