This profile has been claimed by the business owner or representative.
Curly's Furniture
- Retail
- Dekalb, IL
About this business
Location details
1901 E lincoln hwy, Dekalb, IL, 60115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I loved the furniture at curlys, the prices are right, the management was friendly, but I will NOT buy anything from them ever again. we bought the extended warranty that we where told covers EVERYTHING I could stab the couch if I wanted to and it would be replaced no questions asked. We had a fire, the couch suffered smoke damage our house insurance wouldn't cover, I wasn't panicking because I knew the couch I loved was under the extended warranty. Yeah no, they aren't honoring the extended warranty apparently smoke damage ... read more
Very disappointed with the customer service... had an issue with my furniture, so I contacted them. I was told I was outside of my warranty, but they were going to see what they could do for me. (If they would have told me them and there that they couldn’t do anything, i would have understood). I am not sure if they are actually trying to help me, or just telling me that they are, but either way, nobody contacted me ONCE during a 2 month period. I initiated every conversation. First message was sent on feb 23. We exchang... read more
Business response:
Hey Jennifer, Your furniture is over 3 years old. I have been personally working on trying to get your furniture taken care of even though it is out of warranty and a dog chewed a hole through he sofa. I am sorry you expected an answer sooner but with it being out of warranty and a dog hole in it. I was doing my best to get it taken care of. I am sorry we . could not make you happy. Jerry
We chose curlys after hearing amazing things from friends and the community about them. Turns out they have absolutely ridiculous customer service. The people are wonderful and extremely friendly, BUT they as a company are completely unwilling to right their own wrongs. We ordered 2 couches and an entertainment center from them, the couches arrived on time without issue, they even came with throw pillows that we weren't expecting. The entertainment center was back ordered and we had to wait a week longer than we were orginal... read more
Business response:
Hey Caitlin, I am sorry you feel this way. I do apologize for delay in tv stand coming in on the time we were hoping for it to be. I did waive the delivery charge for you for the delay in the entertainment center for not making it in and gave you a floor model to use till yours arrived in. Unfortunately, on rare occasions the furniture does not come in flawless condition. We did not charge you the proper price for the entertainment center on the exchange and you also received more credit for the returned tv stand then ... read more
We always hear great things so we decided to come in and check it out. We found a couch we loved, were going to spend over 2k just to find out delivery was going to be tacked on. I could see if we were purchasing a small item but we were spending a lot and they wouldn’t take off the delivery charge. Went to value city furniture and spend around the same and they didn’t charge us with a delivery charge and they are coming farther to drop off. Very disappointed.
Business response:
Hey Cherie, I am so sorry you feel this way. We do charge for our White Glove Delivery Service. Please let me know if you have any questions. Jerry
The people at the DeKalb store are friendly and helpful, and the prices are definitely better than Ashley directly, but I recommend only buying from them if you have your own way of picking up the stuff. We ordered from them 3 times and every delivery was messed up. When we ordered our king size bed they had to reschedule the day it was supposed to be delivered because they forgot one of the pieces to the bedframe. Also the headboard was just propped up against the wall. It wasn't attached to the bed. When we ordered a new s... read more
Business response:
Hey Shirley, Thank you for shopping with us! Jerry
we purchased a couch and reclining love seat within a year the love seat was absolutely garbage!!! you could feel the wood on your back and the reclining seat, where your legs rest caved in completely. boards were falling off underneath the seat portion as if your going to fall through the seat. this was by far the worst furniture we have ever owned!!! will never buy anything from this store.
Business response:
Hey Sarah, did you try to reach out to us? We will be glad to take a look at it. You do have a warranty on this. Shoot us a message and we will be glad to look into this. Jerry
My bed set has been creaking since it was installed. no wonder, a screw wasn’t even close to taught. awful installation.
Business response:
Hey Christopher, i apologize about the issues you are having with your furniture. Can you please private message us your information and we will have someone reach out to you shortly to get this issue resolved! Thanks Jaymar
RecommendedCurly's furniture is really a great place to shop. the people are wonderful and happy to help with all your needs. I never heard of them so they comforted my concerned feelings. I would recommend them and I will continue to shop here at Curly's. The two young men were great , careful with bringing the bed in my house. They were careful not to hit my walls, they were not careless at all. Trent and Kyle were wonderful, they called me before they came to let me know what they are doing ,and when they were coming. Trent and Kyle... read more
Business response:
Thanks Susan! Looks Great!
Frequently asked questions about Curly's Furniture
How is Curly's Furniture rated?
Curly's Furniture has a 4.6 star rating with 2,971 reviews.
When is Curly's Furniture open?
Curly's Furniture is closed now. It will open tomorrow at 10:00 a.m.