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DaBella
- Contractors
- Missoula, MT
About this business
Location details
2685 Palmer St, Suite A, Missoula, MT, 59808, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They were roofing in the rain, roof leaked and Dabella has not agreed to fix damage.
Business response:
"Thank you for the feedback. We've been in touch about this project so if you have any other questions please call 855-322-3552. We wish you the best."
I feel I should have been given time to get some estimates, made it sound like they are the only ones with gaf but found there are others in area that use the gaf. Felt I could have gotten a better bid with someone else. The roof looks ok but due to cold they say it does not look fully flat and not curled. Workers did not talk much and worked, got it done in 2 days before the rain, left some of the stuff they moved out of place, not sure can find my lights posts they left in the ground when pulled out, already had lost one m... read more
Business response:
"Hi Joyce, Thank you for the review and feedback! We want to make sure everything was left the way we found them or better. If that wasn't the case, please call 503-431-2814. Thank you."
They broke my front porch light did not report it to me. They did at least clean up the mess but still I'm the one that has to have a new light installed.
Business response:
"We're so sorry about that, Michael. Please enjoy that awesome new roof and let us know if you have any other questions at 844-XXXX. Thank you!"
I hired them because the price was in line and the estimator seemed honest. The week they were scheduled to start work they called and said that they had decided not to do the job after signing a contract and having our deposit for two weeks. We have yet to get our deposit back. Next step is the lawyers.
Business response:
"We apologize that we were not a good fit for your project, but we have refunded your deposit and a check was mailed on 10/2/18. If you have any concerns please call our Customer Service Manager at (503) 431-2814, thank you and take care."
After trying for 3 months, my roof looks horrible! I have gotten 3 other companies to look at the job, they did and all 3 have told me it has to be completely redone! They do not have their own workforce, all their labor is subcontracted out to the lowest bidder! They have stepped through my sheetrock upstairs and shot huge framing nails through the sheetrock that my daughter hurt her head on! They have unplugged and ruined a freezer full of food so they can use their extension cords! There is no quality control whatsoever. ... read more
Do not ever go with this company. They just lie to you and you don't get what they sell you.
Business response:
"I am sorry to hear you are not satisfied with your experience with us. We definitely want to address your concerns and do everything we can to make things right. Please give my Customer Service Manager a call at (503) 431-2814, thank you."
Sales person was great - sold me on the product and explained why it would cost more. SOLD - NOW fast forward 2 years later- EXTENSIVE dry rot resulting from install work. DaBella referred me to the warranty department of the contractors (which didn't make sense as it was not an issue with the way the windows were made) it was the way they were IMPROPERLY INSTALLED no sealant, so protection against water - the windows were just placed. I was explained at sales pitch that if I had any existing dry rot before install, thi... read more
First I would like to say that I can't really rate the quality of work because it hasn't started yet. I signed on May 21st 2018 and was given a "estimated" start date of June 1st 2018, it's July 10th and still no work has been started. The estimated end date for my project was 9 days ago. Also, I was told that my materials would be ordered promptly, but that didn't happen for more than two weeks. Now for their customer service, when I call in and actually get a live person and not a recording the receptio... read more
Business response:
"Hello and thank you for your feedback. We sincerely apologize for the delayed start, this is not our standard and we are very sorry for the frustration. As you know, we did have some delays regarding materials and we did not want to do you the disservice of cutting corners when the proper materials were not ready yet. Again we are very sorry for the delays but we are glad to be able to get your siding project completed properly. If you need anything else, please give my Customer Service Manager a call on her direct line at ... read more
DaBella's communication has been completely lacking to put it mildy. The roof and gutter crews are repetitively asked to tell us when they are coming as we have an outdoor dog. They have not told us 15 of the 18 times they have had to come out to the house. The roof was installed improperly and if we hadn't been detailed and observant many issues would have gone unnoticed. The broken siding and improperly installed flashing was still obvious to us and all our neighbors leaving our new roof lowering our curb appeal.... read more
Business response:
"We sincerely apologize for the frustration and setbacks, but we appreciate you giving us the opportunity to correct the areas of concern. If there is anything else we can do for you, please give my Customer Service Manager a call at (503) 431-2814, thank you."
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.4 star rating with 1,011 reviews.
When is DaBella open?
DaBella is open now. It will close at 9:00 p.m.