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Dave's Hot Chicken
- Chicken Shop
- Irvine, CA
About this business
Location details
15463 Culver Dr., Irvine, CA, 92604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to Midnight | |
| Tue | 10:30 a.m. to Midnight | |
| Wed | 10:30 a.m. to Midnight | |
| Thu | 10:30 a.m. to Midnight | |
| Fri | 10:30 a.m. to 1:00 a.m. | |
| Sat | 10:30 a.m. to 1:00 a.m. | |
| Sun | 10:30 a.m. to Midnight |
I visited this location today. I see they still have not done anything about the window shades, at least it was overcast today. Also I asked the cashier if they could turn down the very loud music, she said that she would tell the manager but other customers have complained and they would not turn it down. Really! Please consider taking decibel levels to confirm this and monitor it in the future.
Business response:
Thank you for the great review and for sharing your feedback! We’re thrilled you enjoyed our chicken sandwiches and could taste that special touch. We appreciate your note on the sun exposure in the dining area—it’s definitely something we’ll look into to ensure a more comfortable experience. If you’d like, feel free to reach out to us at dhcfeedback.com for any additional feedback, as we’d love to make your next visit even better. Thanks again for being a fan!
this place wasn't that bad, to be honest. however, the wait time was literally 1.5 hours. could've been one hour if the kiosk was working. workers were just having fun and not doing their jobs. the workers kept on making up excuses. after all the waiting, we literally got not fresh chicken. chicken was moist, bland, not fresh. i am only giving this place one star because they gave me an extra tender. disappointed in you dave's hot chicken. do better. the cashier though......
Business response:
Sorry to hear about your experience, Jasmine. We deeply apologize for the long wait and the issues with the chicken. This is certainly not the experience we want for our guests. Your feedback about the service and food quality is very valuable, and we’ll address it with the team to ensure improvements. If you'd like to share more details, please reach out at dhcfeedback.com so we can make things right. Thank you for letting us know.
We waited one hour for our food it thought the food was good it was not worth one hour and they kept giving us bad excuses when the orders ahead of us already got there order I'll leave one start bc the cashier was kinda hot
Business response:
Sorry to hear about the long wait, Jason. We understand how frustrating that must have been, and we apologize for the delay. We appreciate your feedback and will work to improve the speed of service. If you’d like to share more details, please reach out at dhcfeedback.com so we can make things right. Thank you for your understanding.
Take forever to hand out order and charge you, bunch of lames working here. They all just eat and talk
Business response:
Sorry to hear about your experience, Kaitlyn. This isn’t the level of service we aim for, and we apologize for the delay and lack of attention. We’ll work on improving the speed and efficiency. If you'd like to share more details, please reach out at dhcfeedback.com so we can make it right.
Food was fine. Service and management leave much to wqbe desired. There was a long line as the result of a promotion with guests waiting nearly 30 minutes - no problem, except that a group of 9 teens came directly to the front of the line, in full view and with acknowledgement from the cashiers (it appears they may have been friends of the staff). When called on it, they did nothing except offer to go get a manager. Manager was even worse, simply continuing to take the group's orders. Extremely disrespectful to all the other... read more
Business response:
I’m really sorry to hear about this experience. It’s disappointing that the team didn’t handle the line situation respectfully, and I apologize for how it impacted your visit. Guests should feel valued and treated fairly, and it’s clear that we fell short here. Please reach out to us at dhcfeedback.com so we can address this incident directly and work to make it up to you. Thank you for sharing this feedback; it’s crucial as we work to improve our service and guest experience.
Charge WAY too much for what they give you. And the chicken itself is not good either. I got tenders and they were the size of a small French fry. I'd recommended going to any other spicy chicken place.
Business response:
I’m sorry to hear that your experience wasn’t as expected. We aim to provide excellent service, and it sounds like we missed the mark. Please contact us directly at http://dhcfeedback.com so we can address your concerns and ensure this doesn’t happen again.
-- food is fine but do not come here if you don't want to risk being charged for the wrong meal!! -- i came to the drive thru and placed a simple order (my total was 16.15), but when i pull up to the window and handed the lady my card, she tells me $20 and some change as she inserts my card. long story short, she charged me for someone else's order, and now i have to wait a week for it to be refunded to my card. i live right in between both dave's locations in the area, so this definitely cemented my decision to go to the o... read more
Business response:
We're sorry to hear your visit wasn't what you hoped for. We want to make things right. Could you contact us at http://dhcfeedback.com We're committed to making it up to you
I don't even know where to start! First of all, the kid at the register cannot see through his dreadlocks. Keeps swinging them back-and-forth to put them in his face and suddenly swings them back so he can see through one eye. Secondly, he does not talk loud enough to explain what I could possibly order. And I have really good hearing! I asked him how I would know when my order was ready, he said he would call me. I was concerned about hearing him due to the high vaulted ceilings and the screaming Baby in the background,... read more
Business response:
We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://dhcfeedback.com? We're looking forward to the opportunity to turn your experience around
To say I was disappointed with this experience would be kind. I would give it negative starts if I could. I hadn't had Dave's in a while, I fondly remember my experiences and how amazing it USED TO BE. Today I asked my boyfriend if we can go because I was having a bad day and I knew it would cheer me up. When we got our food the only thing I was say is that I expected better. The chicken doesn't taste like it used to, it taste so bland and I felt like I was eating cardboard. The fries tasted like they were drown in oil. Befo... read more
Business response:
I’m truly sorry to hear about your experience. This isn’t the standard we strive for, and I apologize for any inconvenience caused. We would appreciate the opportunity to make things right. Please contact us directly at tellusdirect.com/dhc so we can address your concerns.
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.6 star rating with 1,134 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is closed now. It will open at 10:30 a.m.