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15463 Culver Dr., Irvine, CA, 92604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to Midnight | |
| Tue | 10:30 a.m. to Midnight | |
| Wed | 10:30 a.m. to Midnight | |
| Thu | 10:30 a.m. to Midnight | |
| Fri | 10:30 a.m. to 1:00 a.m. | |
| Sat | 10:30 a.m. to 1:00 a.m. | |
| Sun | 10:30 a.m. to Midnight |
Shrinkflation is here. New private equity ownership at the corporate level and they have shrunk the size of their chicken and not chicken portions. Next will come price increases and finally drop in quality. Note: ever since I posted this there have been a bunch of new 5 star reviews from accounts with 0 other reviews specifically praising employees by name. Suspicious behavior.
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at dhcfeedback.com for a second chance to hopefully WOW you
Returned and received unfriendly, robotic service. You can tell the employees hate their job. Food was mids and I will never return.
Lowkey surprised this location is still standing. Service has been horrible with every visit. Food is half decent but not worth coming back by choice.
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at dhcfeedback.com and we will make this right
I've been several times in the past, the chicken sandwich and tenders are decent. But you practically have to beg for sauce packets and they hand you only one each time even when you ask for several. It's not a cheap sandwich, so I'm definitely not coming anymore since they're so stingy about sauce!
Business response:
Sorry to hear about your experience. We want to earn those extra stars. Help us improve at dhcfeedback.com. Thank you.
Extremely Disappointed - Not the Dave's I Used to Love. I used to love Dave's Hot Chicken and have visited many of their branches before, but this particular location was a huge disappointment. First, they charged me extra for cheese that I never received. When I asked for it, the staff simply brushed it off. The chicken itself didn't taste nearly as good as it usually does -- it lacked flavor and came in noticeably small pieces. Definitely not the quality I'm used to from Dave's. To make matters worse, the soda machine w... read more
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at dhcfeedback.com for a second chance to hopefully WOW you
I went to the Costa Mesa location last week and went to get a slider, the chicken was so big and I was extremely satisfied. Everything was made to order. I go to the one here on Culver and it looked like they give you half the portion from what it looks like in the pictures? The chicken was so little and the bun was cold, i left disappointed. Maybe try another Dave's location
Business response:
We sincerely apologize for any disappointment you may have experienced during your visit to Dave's Hot Chicken. We strive to provide exceptional service, and it is disheartening to hear that we fell short of your expectations. We would love the opportunity to make things right and earn your trust back. Please visit dhcfeedback.com so we can address your concerns directly. Thank you for bringing this to our attention.
They are very stingy on there proteins. Plus the flavor was much better when they first opened up! We just ordered, none of my family members liked the taste. Very plain,
absolutely terrible service. no one working the drive thru and waited forever until i had to drive up to the window. then i asked specifically for sauces didn't get them and no slaw on one and still had slaw on both. worst dave's chicken location i've ever been to don't go here if you want workers who know how to do there job.
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at https://tellusdirect.com/dhc and we will make this right
I would like to not give it any stars if possible. I have ordered twice using their app and first time I had to contact them to add my points after spending $30+ dollars. They added it within a couple of days. Second time same thing and after 2 weeks no points have been added. It's poor that you use the app and they can't add it immediately. Also the time it shows your food will be ready is incorrect as I have always had to wait extra 10mins. Will not be giving my service to them anytime soon and will be deleting the app too... read more
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you
Dave's Hot Chicken has a 4.6 star rating with 1,220 reviews.
Dave's Hot Chicken is closed now. It will open at 10:30 a.m.