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Dave's Hot Chicken

4.2

About this business

Location details

3948 Rivermark Plaza, Santa Clara, CA, 95054, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to Midnight
Tue10:00 a.m. to Midnight
Wed10:00 a.m. to Midnight
Thu10:00 a.m. to Midnight
Fri10:00 a.m. to Midnight
Sat10:00 a.m. to Midnight
Sun10:00 a.m. to Midnight
4.2331 reviews
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Richard W.'s profile image
Richard W. 
rating
2 years ago

The highly anticipated Dave's Hot Chicken is the latest new eatery in Rivermark Plaza, having put up the big DAVE'S HOT CHICKEN sign up months ago, teasing the community with excitement. Love the fact that they are open late (for Santa Clara standards) and they have an online order pickup window so you can avoid having to go indoors in a pinch. The inside is painted a frenetic energy reminiscing of a marvel comics intro. I can envision the space to be a bustling location, at least to start off. The menu is super simple... read more

Business response:

Thanks so much for leaving your review! We'd love a second chance to impress you and hopefully earn that extra star. Please connect with us at https://tellusdirect.com/dhc so we can make it up to you. -Julie 

Emily N.'s profile image
Emily N. 
rating
a week ago

We come here pretty often because I love Dave's and this location is the closest to our house but the staff isn't so welcoming . We always see the short Mexican guy wearing all black late nights , assuming he's the manager . He never smiles or even seems like he wants to be there . ALWAYS has an attitude , I never want to ask him for anything cause once he gives us our order he turns his back to us . Never puts anything in the bag for us . If you don't want us to linger in the store , maybe you should put the ketchup and nap... read more

Business response:

We're sorry for falling short of your expectations. Your satisfaction is important to us. Let's make it right at dhcfeedback.com. Thank you. 

Victoria M.'s profile image
Victoria M. 
rating
a month ago

I ordered 1 Large Dave's Sauce when picking up my online order.. I waited for over 15 minutes for them to hand me a cold container that I watched sit on the pickup window for about 5 minutes. By the time I got home my food was cold like the sauce First and last time ever going to this location. I should have gone to Angry Chickz instead. 

Business response:

Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you. 

Kedar D.'s profile image
Kedar D. 
rating
5 months ago

Really bad service. On two separate occasions only half the order was delivered. Be very careful when ordering for delivery or even when picking up. 

Business response:

We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at dhcfeedback.com and we will make this right 

Anne C.'s profile image
Anne C. 
rating
9 months ago

If I could leave zero stars I would. My boyfriend ordered the reaper level spice and signed a waiver. It was inedible but he knew the risks. But my order was for a mild slider with no pickles. Idk what happened but my slider was just as spicy as his reaper, and there were pickles in the slider and on the side. We ordered to go so it's too much to have to drive all the way back. I tried contacting the place to see if we can just get a refund for our order but there's no way to contact the place directly. No one answers the ph... read more

Business response:

That sounds super frustrating, and we’re really sorry for the mix-up on your order. If you’d be open to it, we’d love to make things right—reach out at dhcfeedback.com so we can follow up. 

Michelle H.'s profile image
Michelle H. 
rating
10 months ago

Let me start by saying we like spicy food! We were new to Dave's so we asked the manager on duty about the spice levels and specifically the "hot." I told him I was hoping for like "buffalo" sauce. He very offhandedly said "oh it's not that hot at all." (His whole demeanor was blasé.) so we ordered hot. It was awful -- so hot as to not be enjoyable at all. I ruined my nails trying to peel off the crust, and we used napkins to try to pat/soak away some of the spice; we never could so we hardly ate any of the chicken. My issue... read more

Business response:

That’s definitely not the experience we want you to have. Sounds like we missed the mark with both the spice level and how it was explained—hope you’ll give us another shot at a different location! 

Nicholas N.'s profile image
Nicholas N. 
rating
a year ago

The good: The chicken! I think they've nailed the spices and the spice level on my mild spice level of the chicken, and the chicken itself is realllyyy moist and juicy! Very impressed for a fast food place! The dining area and bathrooms are also kept very clean! The okay: The milkshake was pretty mediocre. It was more milk than ice within a couple minutes--given the price, I probably wouldn't get it again. I was also hoping to substitute the sliced bread with a different side, but it looks like the cashier wasn't able to do... read more

Business response:

I’m sorry to hear that your experience wasn’t as expected. We aim to provide excellent service, and it sounds like we missed the mark. Please contact us directly at tellusdirect.com/dhc so we can address your concerns and ensure this doesn’t happen again. 

Amy T.'s profile image
Amy T. 
rating
a year ago

Food was a bit dry and had the light spicy chicken strips on bread. A lot of spice (not hot) but not a lot of flavour. None of our group was particularly impressed. 

Business response:

We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://tellusdirect.com/dhc? We're looking forward to the opportunity to turn your experience around 

Sheetal P.'s profile image
Sheetal P. 
rating
a year ago

The chicken was not crispy. The service and ambience of the place is good but the chicken us average 

Business response:

Hey there, we're bummed to hear your experience wasn't top-notch. We'd love the chance to make things better for you. Shoot us a message at http://tellusdirect.com/dhc, and let's turn this around! 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.2 star rating with 331 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is closed now. It will open at 10:00 a.m.