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Dave's Hot Chicken
- Chicken Shop
- Franklin, MA
About this business
Location details
648 Old West Central St., Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 11:00 p.m. |
Brand new store so it was very busy. The wait was long, but the staff was very friendly and helpful. Food was great.
Business response:
Thanks for your review, David! We’re glad you enjoyed the food and appreciated the friendly service, even with the busy opening. We’ll work on getting the wait times down and hope to see you again soon!
Fantastic service and Amazing food. My son absolutely loves Dave's. Glad we finally have one close to home
Came here on opening day around 5:30pm and the line was LONG but it moved quickly! my server Janayzia was so sweet and took my order quickly but took time to confirm my items and give me a scratcher for a free slushee! I ordered the 10pc dave's bites with fries and a chocolate Oreo top-loaded shake and waited about 10 minutes for my order. the shake was great, fries had a unique seasoning (i loved it), and the chicken bites were delicious. The restaurant had a great ambience with graffiti art all over the walls. overall a gr... read more
ordered a 10pc dave bite with MEDIUM spice. there is absolutely NO way what i got in my box was medium. my mouth is scorching. i believe i got a reaper.
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you.
Food is good, but the wait time is ridiculous, have been to many other Daves locations with far more foot traffic and even still far quicker service. Atop of it, it seems the employees couldn't care less for the customer experience and length of wait time.
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at https://tellusdirect.com/dhc so we can get a second chance to impress you?
Visited this location for the first time today, and drove 25 min away for it. Ordered two Sandwhich meals and slushy's for dine- in. It took a while for the food to come which was ok in my opinion, just meant the food was being freshly prepared. Inside- could've been wiped down and swept up, the floors and tables were dirty. Food- finally when the food came, the chicken on the sandwiches were cold, we asked to add on cheese and it wasn't melted. I got cheese fries they were good and hot. Which made me wonder if the sa... read more
Business response:
We're truly sorry to hear that we didn't meet your expectations during your visit to Dave's Hot Chicken. We value your feedback and would like to make it right. Your satisfaction is important to us, so please help us improve by providing more details about your experience at www.tellusdirect.com/DHC. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
The order took over 30 minutes and to make it worse the forgot the fries, the chicken was undercooked and the soda machine was out of syrup.
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you
I didn't enjoy my experience at all at Dave's hot chicken. When I ordered my CHICKEN nuggets I got cauliflower nuggets instead. When I told them, they gave me a replacement order, which again was cauliflower mixed in with my chicken nuggets. I am never going there again and their workers are mean too. I know that this establishment is new but I don't like how they run the place.
Business response:
I’m really sorry to hear about your experience, Jenny. Receiving the wrong order and not getting it corrected properly is definitely frustrating. We also regret that you didn’t feel treated well by the team. Please reach out to dhcfeedback.com so we can address the situation directly and work to make it right. Your feedback is important, and we want to improve your future experiences with us.
Absurdly slow service. Have been to this location twice. Last time it took over half an hour to get food. Thought it might be a one time issue. The second time took an hour.
Business response:
Sorry to hear about the long wait, Christopher. That’s definitely not the experience we want to provide, and we understand your frustration. Please reach out to dhcfeedback.com so we can address this directly and work on improving service times. Thanks for bringing this to our attention!
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.6 star rating with 451 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is open now. It will close at 11:00 p.m.