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Dave's Hot Chicken
- Chicken Shop
- Franklin, MA
About this business
Location details
648 Old West Central St., Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 11:00 p.m. |
I gave it a try; got the slider/tender combo (one or the other is plenty filling not sure why it's called a slider because it's much larger), I liked the slider. I got medium heat, to me there was no flavor in the chicken aside from a smokiness maybe from smoked paprika or chili powder but no distinct flavor to the batter (yes it looked spicy and was nice and crispy but no flavor). The frozen fruit punch had flavor in maybe the first two sips, drinks don't come w/the combos. The service was good.
Business response:
Oh no! Our chicken is very important to us and we appreciate you sharing your feedback. We take your feedback very seriously. We appreciate you sharing!
Always awesome, great service, clean dining area. Food hot and ready on time...........
Business response:
**Matthew B.** Love hearing that everything is always on point—hot food, great service, and a clean space. Appreciate the support, and hope to see you back soon!
First time at a Dave Hot Chicken. The place was packed but the ordered kept coming out one after another. I was told a 20 minute wait but it was more like 10. I ordered 2 extra hot tenders. They were SO GOOD... The slice of bread and pickles were a nice surprise. Tenders come individually boxed. Not a huge fan of that as you can pit two in one container but oh well. It was clean and staff assisted everyone that approached the counter. One order was fixed with no questions asked. I'll be back soon. Thanks Dave!
Brand new store so it was very busy. The wait was long, but the staff was very friendly and helpful. Food was great.
Business response:
Thanks for your review, David! We’re glad you enjoyed the food and appreciated the friendly service, even with the busy opening. We’ll work on getting the wait times down and hope to see you again soon!
Fantastic service and Amazing food. My son absolutely loves Dave's. Glad we finally have one close to home
Came here on opening day around 5:30pm and the line was LONG but it moved quickly! my server Janayzia was so sweet and took my order quickly but took time to confirm my items and give me a scratcher for a free slushee! I ordered the 10pc dave's bites with fries and a chocolate Oreo top-loaded shake and waited about 10 minutes for my order. the shake was great, fries had a unique seasoning (i loved it), and the chicken bites were delicious. The restaurant had a great ambience with graffiti art all over the walls. overall a gr... read more
ordered a 10pc dave bite with MEDIUM spice. there is absolutely NO way what i got in my box was medium. my mouth is scorching. i believe i got a reaper.
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you.
Food is good, but the wait time is ridiculous, have been to many other Daves locations with far more foot traffic and even still far quicker service. Atop of it, it seems the employees couldn't care less for the customer experience and length of wait time.
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at https://tellusdirect.com/dhc so we can get a second chance to impress you?
Visited this location for the first time today, and drove 25 min away for it. Ordered two Sandwhich meals and slushy's for dine- in. It took a while for the food to come which was ok in my opinion, just meant the food was being freshly prepared. Inside- could've been wiped down and swept up, the floors and tables were dirty. Food- finally when the food came, the chicken on the sandwiches were cold, we asked to add on cheese and it wasn't melted. I got cheese fries they were good and hot. Which made me wonder if the sa... read more
Business response:
We're truly sorry to hear that we didn't meet your expectations during your visit to Dave's Hot Chicken. We value your feedback and would like to make it right. Your satisfaction is important to us, so please help us improve by providing more details about your experience at www.tellusdirect.com/DHC. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.7 star rating with 824 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is closed now. It will open at 11:00 a.m.