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David Simpson at Velocio Mortgage LLC | NMLS# 1425875
- Mortgage Brokers
- Orlando, FL
About this business
Location details
5955 T.G. Boulevard, Suite 105, Orlando, FL, 32822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I did not feel the loan officer had my best interest in mind and he seemed constantly distracted. I felt I had to prod him for any communication. The loan underwriter was the worst I've ever experienced; lazy, petty, and unorganized. The only good experience was Chris Perez, the loan processor, who communicated well and attempted to salvage the worst loan experience ever. I should have gone with a different mortgage company even if it cost me a bit more.
Business response:
Hi Lance, I am sorry you felt like we didn't have your back. I am greatfull we were able to get you into your new home. I agree, Chris is great. I am happy you are enjoying your new home. Best wishes to you and your family. Sincerely,
Number one recommendation to improve would be to be up front and honest with clients. Talking in circles to avoid the real question or issue, hidden fees, talking down to people, etc is not a good, kind or appropriate way to communicate with anyone.
Business response:
Dear Michelle, thank you for sharing your feedback. We are sorry to hear you feel like your questions weren’t answered and communication did not meet the standards we expect from our team. Your feedback helps us do better. If you have further comments you’d like the share, please email us at info@houseloan.com
Better communication between closing team
Frequently asked questions about David Simpson at Velocio Mortgage LLC | NMLS# 1425875
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David Simpson at Velocio Mortgage LLC | NMLS# 1425875 has a 4.9 star rating with 219 reviews.
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David Simpson at Velocio Mortgage LLC | NMLS# 1425875 is closed now. It will open at 9:00 a.m.