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David's Bridal
- Bridal
- Huntsville, AL
About this business
Location details
Holderfield Retail Center, 6421-A University Drive NW, Huntsville, AL, 35806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
This will be a complaint about our experience with David's Bridal. I will list the facts and let you decide. Let me start by saying that we are not a young couple frivolously making a complaint. I am 62 and my fiancee is 55. This was supposed to be her first wedding dress so it was really special to her. 4/15/18: We went to David's Bridal in Huntsville, AL. My fiancee, Sue, had picked out a dress online and wanted to see it in person. She received good customer service and after trying on the dress, she loved it. She had... read more
Tried to leave detailed reason, but Facebook not cooperating. I's say this is poor customer service after purchase. Bought expensive dress 5+ months before wedding. David's Bridal scheduled fitting at that time for 3 months later. David's Bridal sent text message to bride day before appointment. When arrived at appointment next day, dress was not there. David's staff deflected blame to dress maker. At that time, alteration person told us that dresses don't arrive until 2 weeks before wedding. Then why set fitting 2+ months ... read more
My godchild is a plus size girl and needs to be treated delicately. I made an appointment at a slow time when David’s Bridal was supposed to be slow. Unfortunately our sales consultant was working with two customers at the same time. It was frustrating to say the least. I even took the care to call early to discuss the situation to be sure we would have a dedicated sales professional. The lady working the front desk was great and the consultant was too. However having to juggled with another customer was frustrating.
Business response:
Hi Chantaye, we sincerely apologize that your experience with us was less than satisfactory. We do schedule multiple appointments that may occur simultaneously however, your stylist should be assisting both parties as they may be assigned to more than one at a time. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. We would like to thank you for taking the time to provide us wit... read more
Business response:
Hello Anna, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Steven E. in the subject line so that we may talk with you further about this? Thank you, Jessica H.
I didn't have an appointment but they said they could help me anyway since I was just one person looking for a bridesmaid dress.I was there almost an hour and no one helped me.I went and asked the lady at the desk about sizing and their return policy as well as their online policy.They knew nothing about the online policy and informed me that they have a no return policy.I didn't really like the place from past experiences but this made sure that I'll never shop here again.Oh and the sizing sucks.
Business response:
Hello Brynn, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Steven E). Best wishes, Jessica H.
I had a great person helping me!!! She was the best. This was my first time to deal with them and it was great!!!
Business response:
Thank you so much for your kind words, Joany Cain. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
1st visit. Made an appt....they let me walk around for 30 minutes before I was helped....did get a dress I said I was unsure about as well as 200 dollars worth of overpriced stuff ill never wear again and ended up buying a 130 dollar tiara I didn't know about till I looked at my receipt later that day. 2nd visit....rushed bridesmaid....3rd visit...rushed 2 of my bridesmaids, forced dresses on them they said they did not like, then kept asking which one they wanted to buy. At the same time over charged me for sleepwear( that ... read more
Business response:
Hello Jessica, we are so sorry to hear that you are unhappy with our services. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
This is my 3 rd time being there with 3 different brides. the first time was with my daughter-in-law to be, they didn't seem to want to help us cuz she wanted a black dress and not a white one so we did it on our own. The second bride ,daughter in law to be, she found her dress and the consultant didn't agree and was very rude to my daughter-in-law and then when my daughter-in-law to went to pick up her dress the alterations on the dress was so messed up, it did not even look like the dress she picked out! my daughter-in... read more
Business response:
Hello Melissa, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Steven E City/Store Location). Best wishes. Steven E.
Went into David's Bridal on University today to pick up my wedding dress. The dress I tried on and settled with in the store (way back in September) was WHITE, all I needed was a different size, so we had to order one. I get there today and it is PINK. Apparently the white one has been discontinued, (could have found this out earlier) and I am currently 3 months away from our wedding day. Not only do I now have to find a dress that I like, but it has to fit me in the store because there is no more time for ordering. That's k... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 6,205 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.