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David's Bridal
- Bridal
- Canton, OH
About this business
Location details
Belden Park Crossings, 5514 Dressler Road, Canton, OH, 44720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Manager was very rude ! Not a pleasant experience
Business response:
Hello Shannon. We are deeply sorry for the less than quality service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to pass along your feedback so that our team can grow from it. Thank you, April B.
I found a gorgeous wedding dress I love, however, I was told by the person helping me that the alterations were included in the price I paid on my David's credit card and that the estimate was 120$. I then went to my alterations appointment and it ended up being $450. I am NOT happy. I was lied to. Paying as much for the alterations as my dress pretty much makes me feel disappointed about the while marriage process.
The entire company is a disgrace to customer service. This store, and multiple of their corporate call center colleagues, define rude and unprofessional!! It is a nightmare for brides! The first time I went in, I didn't have an appointment, so I understood she had to work with other customers. However, she pressured me so hard to spend more money than I told her I budgeted, and got upset and rude when I tried to tell her no, that I almost didn't go back for the appointment I made a week later to bring my loved ones along... ... read more
Business response:
Hello Pati, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. Our specialty team is now looking into your case and will be reaching out to address your concerns shortly. Best wishes, April B.
The availability of dresses to try on was awful, no one cared to listen to what I was looking for, and when I received the dress I bought (only because I didn't have time to look elsewhere) it came in a clear plastic bag. I can't even keep it in my home because my fiancé can see it. You'd think hundreds of dollars spent would at least deserve a proper bag, but another option wasn't even offered.
Business response:
Hello Brittani. We are very sorry that your recent visit did not live up to your expectations. We want every bride to receive the once in a lifetime experience that they deserve. We do offer garment bags and apologize that the option to purchase one was not presented to you. Thank you for sharing your feedback. We will be sure to address this with our teams. Thank you, Ellice J.
Not getting told the brides maids dresses were even ready to be picked up and being threatened that they will be sent back if not picked up!!!! They were paid in full!!!
RecommendedWhile in another David's Bridal looking for a dress we were told that it was only available in Ohio stores and it would be impossible to get in time for my daughters dance on 12/17. I was able to find out the Canton,OH store had the dress. I called and spoke with an associate named George who not only found the dress my daughter had wanted, but he was making sure it went out today! After being crushed by another store trying to get my 14 year old to choose a more expensive dress that she did not want, George really stepped u... read more
Business response:
Hello Steven. Thank you for sharing your experience with us. We are proud to hear that our staff was able to provide you with a phenomenal experience. We are committed to making our guest feel beautiful and confident in their choices. We are pleased to hear that you enjoyed your time with us. Best wishes, Steven E
I was a bridesmaid in a wedding. This shop sold me THE WRONG SHOES. There were 5 bridesmaids in this wedding. The other 4 had matching shoes. MINE WERE WRONG AND FUGLY. I was shunted to the back of all group photos because of my odd shoes. When I took them back to complain and get my money back THEY REFUSED and accused me of needing to know what shoe it was despite LIVING OUT OF STATE. Jerks. Buy NOTHING from these scam artists. Also my dress didn't fit despite 3 fittings and over $100 in alterations, and every fitter/sales ... read more
This place has done nothing but lie to us and rape us for money since we walked thru the door. I would never recommend this place to anyone. They tell you one thing and do something totally different. Then when you call them out they tell you that you can put in a complaint, but that they won't work with you to rectify the issue. Charged more than the dress was worth for alterations and nickle and dime you to death after. What a rip off!!!!
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 3,906 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.