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David's Bridal
- Bridal
- Tyler, TX
About this business
Location details
The Village at Cumberland Park, 8930 South Broadway Avenue Ste 220, Tyler, TX, 75703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
We just had the most awful experience at David's Bridal for bridesmaids. We had an appointment (which was made in January) and we got there and it was chaos. They were the RUDEST staff I have ever been around. It was an absolute terrible experience. I asked them what the point of having an appointment when they make us stand off to the side waiting and waiting. They made us pull all our own dresses. During reserving this appointment they asked how many people yet tried to put 6 girls in 2 rooms. Their only response was “we h... read more
Business response:
Hello Sierra, we want to extend our sincerest apology for the negative experience you and the other bridal party members had during your visit. Our team we will be sure to address these concerns with our store management team. We want our consultants to be providing insightful product knowledge and great service to all our guests. We are sorry to hear that we did not provide you with a once in a lifetime moment. To discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: City/Store Location). Thank you.... read more
Honestly it’s sad because I saw so many brides having fun with their bridal consultants. When we walked in we were greeted by the front desk but our consultant didn’t even give us her name. She didn’t seem like she wanted to be there at all. My friends had to pull the dresses, she acted as if finding my size was a burden to her. She didn’t want to help me put the dresses on either which is fine my friends did, however the one time we needed help because the zipper was caught on the fabric of the dress, she told me I was sim... read more
Business response:
Hello Morgan, we are very sorry to hear that you were disappointed with your experience. We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn. City/Store Location) Thank you. DBI.
Very rude and not helpful at all!
Business response:
Hello Mackenzie, we apologize for not providing exceptional service during you visit. For further assistance, please do not hesitate to reach us at dbcares@dbi.com (attn: city/location). Our team would love the chance to improve our customer experience. Thank you, DBI.
Honestly, I was set to buy my dress here. I had it picked out, was about to drop $1200, but after the horrible experience I had, I will definitely not be purchasing. I was rushed through my appointment, and encouraged to buy a dress I was NOT sure about because it was the end of my appointment, and despite asking if they had the specific dresses I wanted to try on (multiple times), I was told they didn’t have them to try on, probably because it was 11:59 and the next set of appointments were coming in. So after being in tear... read more
Business response:
Hello Maeghan, we cannot apologize enough for the negative experience you had from our team. We always want to create memorable uplifting experience for all our guest and we are sorry that was not your experience today. Our team will be reaching out to the appropriate parties to address the nature of your store experience. However, we would love the opportunity to speak with you further to discuss your experience and restore your faith with our team. If you would like to discuss any issues further, please email us at dbcares... read more
Hi, I had my appointment today and the woman who helped us out today was very nice and kind. What I did not appreciate was it seemed that they only carried sizes 0-6. Then they jumped to size 23 and up. And these were the only bridesmaid dress sizes they had in store, for guests to try on. Where were sizes 8-22? I feel like this is not body inclusivity. You can’t just say you carry plus sizes and not everything in between, and get to call yourself a body positive environment/store. Because to be a store or a brand that is co... read more
Business response:
Hello Marissa, we are deeply sorry to hear that we did not have the dress styles you wanted to try on hand. At David’s Bridal, we celebrate beauty in all forms and we would like apologize for any frustrations that we may have caused you. Our team try's to stay stocked with as many as possible for our guests, but being an off the rack store our inventory is subject to change. We appreciate your feedback on our inventory system, and will be sure to share it with the appropriate parties as we are always looking for new opportun... read more
I came into this location a few weeks ago for my wedding dress and Ashlyn was AH-MAZING. She was patient and SO KIND. I ended up buying my dress that day even though my mom was not there. Today, that was a WHOLE different story. I brought two of my bridesmaids in to try on bridesmaids dresses. The first girl that was helping us out was named Brittney. She was SO sweet and adorable. She helped us pick out dresses. She let both girls pick five dresses each (which is what I was told on the phone) and then came back to the dre... read more
I never do this and those that know me know I never complain about things and normally l go with the flow. But I want to give y’all a heads up about David’s bridal in tyler for any future purchase or bridal experience. I went to David’s to find my dress and have had the worst experience of my life. I went for a total of 4 fittings. My supposed to be last fitting was to pick up my dress but the hem was two different lengths and high and low on the under side and did flow the way it was supposed to. The ladies that were in the... read more
Business response:
Hi Victoria. We are saddened to see that you were not happy with your dress alterations and customer service experience with our team. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn: April B city/location) with more details. Thank you, April B.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 3,123 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.