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David's Bridal
- Bridal
- Tyler, TX
About this business
Location details
The Village at Cumberland Park, 8930 South Broadway Avenue Ste 220, Tyler, TX, 75703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Absolute worst place in the WORLD to get a wedding dress from, my fiancé went and found a dress she fell in love with even with terrible service, not even helping her with the dresses all she did was stand there, then when she came back for the fitting they told her it was the wrong size and that they would have to order a new one. With the wedding a few months away, that wasn’t good news at all. The dress finally came in right before thanks giving and my fiancé went for the fitting just to have terrible service again, not o... read more
Business response:
Hello Trey. We would like to apologize for any frustrations that we have caused your fiance. We would like to look further into her situation and address her concerns. Please have her email us at Dbcares@dbi.com (Attn: city/location), so that we can gather more information and further assist her further. Thank you, DBI
I visited your Tyler location Sept. 14 with my my mom. We were greeted as we walk in, but we were never approached by anyone asking us if we needed help or assistance in any way. I found 3 dresses to try on, walked to the dressing room. I didn’t know if I needed to tell an associate I needed a room, so I approached one and asked. I was rudely told what was wrong with all the dressing rooms around me? Excuse me??? It escalated from there, and all I can say is you lost my business because of rude employees. If they are that ... read more
Business response:
Hello Donnette. We would like to apologize for the less then professional attitude you received on your recent visit. The happiness of our guests is our number one priority and did not provide you with a once in a lifetime moment. Thank you for your feedback, we will be sure to address it with our store management team to ensure a better experience in the future. If you would like to discuss your concerns further you can email us at dbcares@dbi.com (attn: city/location). Thank you, April B.
Worst. Customer Service. EVER! Had an appointment for mother of the bride dresses and was basically told look for yourself - we can’t help you. WTF!?! What was the point in making an appointment. This wasn’t the first time this has happened. Made an appointment for bridesmaids dresses and was placed with a woman who was double booked. Which would be okay if it wasn’t the slowest day ever. I am ASHAMED that I sent my bridesmaids to do business with David’s Bridal.
Business response:
Hello Jess, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with appointments during our busy seasons. Our team want to make sure that each customer time is valued. Thank you again for your feedback, we will be sure to correct this to ensure a better experience in the future. Thank you, April B.
RecommendedI originally had a appt set with them on this past Friday. Well I called to reschedule to the following Saturday due to I was already going to Tyler for the bridal expo and me staying in Longview I didn’t want to drive to Tyler 2 days in a row! Well Saturday morning I overslept and didn’t make it there until a hour and a half AFTER my appt time! The ladies there still worked with me and gave me attention that they thought they wouldn’t be able to do due to other appts they had. Oh AND I previously said yes to the dress at a ... read more
Business response:
Thank you so much for your kind words, Jasmine. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
From out of town & came in to the store.....sales associate said no available appointments for 2 hours, we looked around the empty store and said well can we just look and she said sure but you cant try on....so we left. I swear there couldn’t have been 2 customers in the whole store! What a good thing that Brides & Belles and Sue Allen Bridal we’re both so accommodating! I would recommend going to either of those places over Davids!!!
Business response:
Hello Jennifer. We cannot apologize enough for the service you received during your recent visit with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this concerns with our store management team. Thank you, DBI.
so my bffs bridal party came in wearing jeans and t-shirts.. (with money) we were treated like crap because we wasnt wearing diamonds.. we had an appt and everything.. 0 stars from all of us..
This was very terrible experience!!! After having an appointment we had no dressing room. Once we finally got one we had poor assistance . Ended up having to find all our own dresses. Tried asking for help from the person assigned to us and they referred us to the catalog instead of HELPING US. I have always had great experiences with David’s bridal but not with this one. They need better customer service. 😩
Business response:
Hello Tyler, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
David's Bridal gets 1 star (by default) 0 stars is not an option...This was the second place that I went shopping for a bridal dress, let me describe my adventure here at David's Bridal. So upon arriving to this location (yes I was 15 minutes late, yes I called 1 hour and 30 minutes ahead and advised that I would be late), there were 4 ladies at the front counter welcoming me to the store asking questions the norm. One lady advised me that another lady would be assisting me as I heard her side conversation with another consu... read more
Business response:
Hello Amanda, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I guess I didn’t appear affluent enough to be helped.
Business response:
Hello Carole, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 3,134 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.