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David's Bridal
- Bridal
- Tyler, TX
About this business
Location details
The Village at Cumberland Park, 8930 South Broadway Avenue Ste 220, Tyler, TX, 75703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
For my first appointment to look for a wedding dress I arrived early. The lady that helped me was nice, but there was no focus on my appointment. My matron of honor actually had to go and find my dresses for me. I feel like appointments should be more personal, and the person assisting you should focus on YOU, because this is a special time!!� My alteration appointment went better. Super sweet lady that pinned my dress up exactly like I’d imagined it! Over all I just really think they need to not schedule so many people ... read more
Business response:
Hello Lilli, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Business response:
Hello Danielle, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn: Jessica H.) if you would like to share more of your experience. Thank you, BrittianyD.
For someone who spent thousands of dollars at David’s Bridal just about 3 months ago, I figured today I would have received the same great customer service I did when looking for a dress. I took 2 of my younger bridesmaids with me today, I drove 3 HOURS to even get to this store to only have the WORST help and customer service. The girl was New it was her actual first day, bless her heart, she tried, however nobody would help her (the other employees). We pretty much got to try on 2-3 dresses. Get told the dress we liked was... read more
Business response:
Hello Tiffany, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Visited on the grand opening with my daughter as she was looking for a formal dress the girl that helped us didn’t give us a chance to look but pretty much picked out the dresses she thought would be best for my daughter however she did end up liking one. We wanted to return on Saturday so she could have her hair/makeup fixed and bring her shoes and grandmother for second option, the girl was insistent we schedule an appointment which we did and arrived 15min early. When we arrived we checked in stating we had appt with Cari... read more
Business response:
Hi Natalie, thank you so much for taking the time to rate your recent experience with Michaella at our Tyler store. We are so happy to see it was a great one. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. Best Wishes, Jessica H.
I am very disappointed and very mad about the last 2 encounters I've had with David's Bridal in Tyler, Texas. The first upsetting time, my best friend and her bridal party (myself included) went for an appointment for her to try on bridal gowns, and when we got there we had to wait for half an hour past our appointment time because nobody was ready for us. It immediately put a damper on things and made us very mad. The bride didn't even get one of the circle papers that said her name and wedding date. And about an hour ago, ... read more
Business response:
Hi Merridith. We are so sorry to hear about the lack of service during your first visit with us and then the unfortunate mishap during your second visit. We would appreciate the chance to discuss this matter further with you. Please feel free to email us at dbcares@dbi.com (Subject: Attn. Jessica H) Thank you.
Don't buy unless your 110 percent sure ,even if you never leave the store with merchandise �
Business response:
Hello Sandra, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I had an appointment for 1pm on Saturday the 30th for an accessories fitting with my dress and alterations and even went in Thursday to confirm...Upon me getting to my appoint on time I approached the desk to check in the associate placed me and my dress in a dressing room and said someone would be with me after waiting 15 min I had to go and get someone (there were at least 4 associated standing around) they said they thought I was being helped but I was just sitting in the open area where bride's look at themselves in the ... read more
Business response:
Hello Sylvia, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I'm giving the David’s bridal in Tyler a 3 because when we went in to get my wedding dress a couple of weeks ago, it was absolutely the perfect experience. The lady was very helpful and attentive even though she was 8 months pregnant. She put me in multiple dresses and really focused on what I wanted and make my day special. I honestly wish we had caught her name. However, today I brought in my two bridesmaids hoping for the same experience. (On both occasions I made appointments with details on what I was coming in for and... read more
Business response:
Hello Sarah, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
The sales person Danny was great, but the store its self is what I had a problem with. 1 they didn't have dresses in my daughter size to try on. They were either way to big. (20) or way too small (12) nothing in between, therefore she really could not get a real feel for how the dress would fit her body type. 2 as for the bridesmaid. Dresses the lead time for a dress is close to 6 months. Very unacceptable and then to help pick out a color (tickle pink) you have no dresses in that color and none will be in the store nor ca... read more
Business response:
Hello Tonja, thank you for taking the time to share how great Danny was in helping your daughter find the perfect dress for her special day. We are very sorry to hear that you were not happy with the section and sizes of dresses we had to offer in our Tyler store. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Jessica H in the su... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 3,134 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.