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David's Bridal
- Bridal
- Woodbridge, ON
About this business
Location details
67 Colossus Dr., Woodbridge, ON, L4L 9J8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Mixed emotions for my alterations! But Vianne saved the day. Her expertise and great personality reassured me my dress would turn out wonderful! Thank you Vianne!
Business response:
Hi Susie, we are so glad Vianne was able to provide you with an excellent customer service and improve your store experience. Best wishes, April B.
I want to start off by saying that my experience today at David's Bridal on 67 Colossus Drive was absolutely incredible right up to the last 10 minutes when our group was approached by one of the sales associates (whom by the way was not even one of the amazing sales associates that was helping our group in anyway, shape or form) told us that our appointment time was at 9am and it was now 10:10am so we needed to pack up and be on our way as they have other customers coming in. As a business there is a right way to do things... read more
Business response:
Hello Amy, we are deeply sorry the manner in which you were spoken to during your recent visit to our store. We want every guest to fully enjoy their time with us and apologize that you were not able to do so. If you would like to discuss any further concerns, please email us at dbcares@dbi.com (Subject: Attn. City/Store Location). Thank you. DBI.
Thank you for a great experience in helping find a beautiful gown for my wedding in April ❤️ I was worried I wouldn’t be able to find anything so soon but I left with my dress today and couldn’t be happier
By far one of the better experiences I’ve had shopping for a dress, Felicia is amazing
I bought a dress from the Vaughan location and fell in love with it. Unfortunately, alterations ruined the dress so much I’ve had to change my venue and push my wedding day back because I just didn’t like how I felt in the dress anymore!! I can’t believe the state that I’m in right now. I’m shocked and feel sick to my stomach. The alterations department ruined my dream ceremony and made me feel as though their less than par work was just me being delusional, whereas when I came home my entire family was shocked at how unde... read more
Business response:
Hello Shahrzad, this is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn. City/Store Location) Thank you. DBI.
Got to this store and was told I could only look but not try on anything as I did not have an appointment. Very disappointed as it does not say on the website that you need an appointment to shop, in fact it says walk-in shoppers are welcome. Pity I won’t be shopping at David’s Bridal. I went there because it had been recommended to me by friends but after that experience I’ll go elsewhere.
Business response:
Hello Claire, we are deeply sorry for the service you received during your experience with David's Bridal. Walkin appointments are welcome in store, however during busy hours we may take priority due to space and staff accomindations. We will be reaching out to the management team in regards to your feedback to assist with training and coaching opportunities for the staff. We are deeply sorry for the manner in how our team address this situation. If you may need any further assistance do not hesitate to reach out to us again... read more
We came in for bridesmaids dresses and were extremely disappointed in the service we received. Our consultant disappeared for the majority of the appointed and we had to find someone else to assist us. We indicated the colour we wanted and she pulled dresses that were not even available in that colour. Extremely disappointed, as previous David’s Bridal experiences have been positive until now. Next time, we will shop at another location.
When I purchased my dress the staff was awesome. They made me feel special and that they cared. The alteration staff who served me were cold and impersonal. If I had known they were the total opposite of thesales staff I would have gone elsewhere for my alterations. When I tried my dress on when it came in the I was told by one of the alteration staff my dress didnt sit right because I was short waisted and would have to be altered. When I was there this week I was told I needed to stand up straighter. Guess i will jus... read more
Horrible experience.. Ordered my dress and paid as much as the dress cost for alterations.. When picking the dress up they couldn't find my file and my dress looks horrible even after alterations.
Business response:
Hello Chantal, we are so sorry to hear that you are unhappy with our services. We pride ourselves on exceptional service and would be happy to have you back so that our team can address any concerns you have regarding your alterations. Please email us at DBCares@dbi.com (Attn:April B) Best, DBI
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 4,114 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.