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David's Bridal
- Bridal
- Woodbridge, ON
About this business
Location details
67 Colossus Dr., Woodbridge, ON, L4L 9J8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
When I purchased my dress the staff was awesome. They made me feel special and that they cared. The alteration staff who served me were cold and impersonal. If I had known they were the total opposite of thesales staff I would have gone elsewhere for my alterations. When I tried my dress on when it came in the I was told by one of the alteration staff my dress didnt sit right because I was short waisted and would have to be altered. When I was there this week I was told I needed to stand up straighter. Guess i will jus... read more
Horrible experience.. Ordered my dress and paid as much as the dress cost for alterations.. When picking the dress up they couldn't find my file and my dress looks horrible even after alterations.
Business response:
Hello Chantal, we are so sorry to hear that you are unhappy with our services. We pride ourselves on exceptional service and would be happy to have you back so that our team can address any concerns you have regarding your alterations. Please email us at DBCares@dbi.com (Attn:April B) Best, DBI
All my needs where met, l would recommend David's Bridal:)
I ordered 2 flower girl dresses. My daughters are 5 and 9. The dresses were exactly $198.00 each total. The dress fit my 5 year old perfectly, however my 9 year old need the dressed to be taken up only. There were no alterations on the sides or anywhere on the bodice of the dress, only needed to be shortened. Just to shorten a little girls dress it cost me $191.00. Needless to say i was fuming on the inside that the alterations cost as much as the dress for a little girls dress. So $400 dollars total !!!!! Not impressed.... read more
Business response:
Hello Laura, we are saddened to see that you were not happy with our company prices. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, DBI.
Arrived at 10:30. Stylist was un helpful, spent most of her time at the desk on the phone. Didn't help me look. Other stylist I seen stood beside their clients and helped mine disappeared!
Business response:
Hell Logan, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
Worst dress shopping experience! The "assistant" did not properly mesure any of my bridemaids and their fabric was so thin you could see the undergarments, not to mention the lack of support and cups for the breasts!
Business response:
Hello Chantal, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. BrittianyD). Best wishes, DBI
David's bridal Vaughan was unbelievable, I couldn't have asked for a better support system in a store let alone a bridal shop. A+ ladies!
I came to pick up my dress from alterations and my dress was not done. They informed me that the girl who was working on my dress left the company suddenly and so my dress was left incomplete. I am not local so this was a problem for me. I had requested a few alterations to be done to the dress that I had previously paid for including a bow on the back. For some reason, the sash that I picked out and paid for in my first appointment to make a bow was not put aside for my dress so I had to pick a new one. The new sash is not ... read more
Business response:
Hello Jessie, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD.
Considering the first time i came in to get my dress the hem was completely lopsided. Not a little ... alot! Did no one check this or just didn't think i would notice?? Made an appointment to come back today so they could make it even and they haven't even started it. No phone call, nothing. So I'm sitting here .... waiting. Absolutely ridiculous especially for the cost of alterations.
Business response:
Hello Reina, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 4,162 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.