David's Bridal Appleton WI

4.7

Bridal
Grand Chute, WI

About this business

Consumer Goods Bespoke Clothing Bridal

Location details

Fox River Plaza, 4625 Michaels Drive, Grand Chute, WI, 54913, United States

Get directions

Weekday	Schedule	Status
Mon	10:30 a.m. to 7:30 p.m.
Tue	10:30 a.m. to 7:30 p.m.
Wed	10:30 a.m. to 7:30 p.m.
Thu	10:30 a.m. to 7:30 p.m.
Fri	10:30 a.m. to 7:30 p.m.
Sat	9:00 a.m. to 7:30 p.m.
Sun	10:30 a.m. to 6:00 p.m.

4.73,214 reviews

Select a rating

Tiffany Suave

4 years ago

Awful. This is the dress I got. I tried it on three different times at David’s bridal. I had cups put in my dress and a sash put on as well, which cost me an extra $100. I received my dress and everything seemed fine with it! I tried it on and walked around the store in it every time I tried it on. I sat down in chairs and I bent over to make sure everything fit the way it should. I did not gain any weight over this time period. This past weekend was wedding weekend. One of my straps completely busted off of my dress three ... read more

Business response:

Hello Tiffany. We apologize for not providing the 5 Star Experience we pride ourselves in. We would love to hear more about your visit so we can work to provide a better experience. Please email us at DBCares@dbi.com

Eileen Faicco

4 years ago

Terrible experience. Alterations could not get my measurements correct for about a year on my wedding dress. When I finally had enough of my alterations being messed up every time, the lady said “your boobs are getting bigger. You’re getting bigger”. Nope. I’m 24 years old and never reached 100lbs. I’m done growing. They can’t own up to their own mistakes. When my dress first came in last year, it came in with the stitching completely messed up (pic posted). Should’ve been my first sign to get out of there and go somewhere e... read more

Business response:

Hello Eileen, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with a memorable experience and we are sorry that we fell short of this standard with you. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. We hope that you visit again, so we can change your view on our customer service. Please reach out to us at dbcares@dbi.com, if you need assistance in t... read more

Megan Brion

4 years ago

I ordered a dress on 6/28 and called them on 7/6 to cancel my order because the bride and groom aren’t getting married anymore. They told me I was outside of the 7 day window to cancel the order EVEN THOUGH THERE WAS A HOLIDAY WEEKEND. Just because they’re open doesn’t mean I’m available to call and cancel my order at that time. I left my name and number to speak to a manager over 24 hours ago and still haven’t received a call and now my order doesn’t even show on my account anymore. Scammed out of $160 do not recommend this... read more

Business response:

Hello Megan , we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E

Lexie Lahaye

Recommended

5 years ago

Great experience both times I visited this location! Great, GREAT customer service!

Business response:

Hey Lexie, thank you for your kind words! We love hearing feedback and are thrilled to know you enjoyed your experience with us. Let us know if there's anything else we can do to keep your experience great!

Molly Anna Collien

5 years ago

Paid almost $300 for alterations and went to pick up my dress two days before the wedding I am standing up in and completely botched the dress. Rude customer service except the girls up front, those ladies were very nice. They were the only good part of my experience. They told me to come back in over an hour to see ‘if’ they could fix it. Had it not been mandatory to get my dress from here I would have just went to Tiffani’s Bridal down on college ave. Not to mention alterations are cheaper and employees are waaaay nicer. W... read more

Business response:

Hello Molly, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.

Monica Moore

6 years ago

There was a constant barrage of sales pressure throughout the entire process that really turned us off of this store completely. Our consultant appeared to only care about making the sale and was not helpful at all in finding us the perfect dress. We went to two other places that same day and the experience was far better even though we were walk-ins.

Business response:

Greetings Monica. We are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. We hope that you will give David's Bridal another chance. Thank you, Steven E.

Keeda Cheyanne

7 years ago

Walked into David’s Bridal yesterday to be told that no one could assist our bride to be, when there were three to four staff standing around, and one cleaning windows.

Business response:

Hello Crow, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B.

Crystal Sotka

7 years ago

Just walked in to David’s bridal Appleton to 4 people just standing and another washing windows and get told they had 0 availability for someone to help me try on wedding dresses... called David’s in Green Bay able to accommodate right away so we are booking it up there... very disappointed 😞

Business response:

Hello Crystal. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, April B.