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David's Bridal Arlington TX
- Bridal
- Arlington, TX
About this business
Location details
Arlington Highlands, 137 Merchants Row, Suite 145, Arlington, TX, 76018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
God daughter had a appt yesterday 3:30....basically had to assist ourselves for about 35 min before I requested a mgr. Mid day on a Saturday, there should always be enough staff available this time of day...not sure what the deal was. We had to start our on rooms, no dresses pulled (per consultant), not very knowledgeable of styles and different materials. Everything was just chaotic and overwhelming for the bride because nothing was READY and feeling costlofobic. Floor mgrs seem MORE worried about closing brides and not mak... read more
Business response:
Hello Andrea, we are so sorry to see that our team did not provide your god daughter with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
The very first time I went I told the representative what my budget was and the fabric I wanted she came out with one of the most expensive dresses with flowers all over it which is something I DID NOT ask for. Finally ask for another rep that could help, purchased dress everything was great or so I thought. I called one manager said they can steam my dress and alter it to be ready by wedding date so when I dropped off dress another manager told me something and I would have to pay a rush fee when in fact I brought dress in ... read more
Business response:
Hello Erica, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Jessica H in the subject line. Thank you, Jessica H.
Business response:
Hello Hailey, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
This was the worst experience ever. Too bad there was no option for zero stars because I would've left that. I made an appointment for 4:30, arrived 10 minutes early and was told to look at the dress selection and never was able to try on a dress in the "supposed" dressing room. My stylist just left me and didn't check to see if I had a dress until after I asked for a manager from the person that was at the welcome desk..the manager came over and apologized, stated one stylist didn't show so everyone had to double up on gues... read more
Business response:
Hello Bri, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
They dont inforce rules for all peoplr. We had just bought a dress for my cousin. I walked to get a drink because we were already there for 2 hours and when i come back im not allowed in because of my drinks. Everybody had a drink near the dressing rooms but the lady at the front got an attitude with me about it. I told her that there were people back there with drinks already. Her response was that they must have put it in their purse walking in. Horrible taste in my mouth and will never buy my wedding dress from here!!!
Business response:
Hello Angela, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Jessica H in the subject line. Thank you, Jessica H.
One of my worst retail experiences EVER! They overbooked. Consultant literally told me she was bringing me "the biggest dresses" she has. I'm a 12 to14. I'm sure I'm not one of biggest customers. She brought size 20 and up. Insulting! We had appointment but spent 2 1/2 hours finding our own dresses.
Business response:
Hello Amber, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
My stylist Courtnee was an absolute darling. Listened, pulled exactly what we discussed prior to starting the selection. We even laughed quite a bit , because she is shorter than I am , which made putting dresses over my head a challenge. Yes I did find ,my dress. YET.. at check out I had to wait 20 additional minutes , for assistance, only to be asked did I want the sample or was I ordering. Courtnee., Had taken the size, for the corset, bra, and dress for the order. Amanda read the wrong code, for the dress, that w... read more
Business response:
Hi Stephanie, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I would never recommend this store. I arrived 10 minutes early for my 6 pm appointment. I was checked in after 15 minutes of standing there while the staff chit chatted and one answered the phone. Plenty of staff doing nothing and could of helped check people in. I was told a consultant would be right with me. At 6:27 then I was approached by a consultant. Why would I have a 6pm appointment and hang out in the store for a half an hour. That is not the point of an appointment. At this point your associates have wasted my time... read more
Business response:
Hello Jennifer, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
It was packed! My bridesmaids couldn't even really try on their dress choices. Hardly even had their sizes anyhow and some of the employees were absolutely RUDE. We will NOT be back. One employee had the nerve to tell me and my bridesmaid EXCUSE ME I ACTUALLY HAVE A GROUP really catty and I was there for an APPOINTMENT looking at dresses with MY GROUP. Some dresses they did get to try on were broken as well. Good luck to those that go here!
Business response:
Hello Megan, we are so sorry to hear that our team has disappointed you during your recent visit to our Arlington store. Thank you so much for taking the time to share this feedback with us, as it allows us to improve on the service we office. If you would like to discuss anything further please email us at dbcares@dbi.com (Subject: Attn: Jessica H). Thank you, Jessica H.
Frequently asked questions about David's Bridal Arlington TX
How is David's Bridal Arlington TX rated?
David's Bridal Arlington TX has a 4.7 star rating with 5,329 reviews.
When is David's Bridal Arlington TX open?
David's Bridal Arlington TX is closed now. It will open at 10:30 a.m.