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David's Bridal Birmingham AL
- Retail
- Hoover, AL
About this business
Location details
Riverchase Promenade, 1723 Montgomery Hwy South #101, Hoover, AL, 35244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I ordered shoes for a wedding, and I did not wear the shoes or even picked them up. I tried to return today while in their possession, and they said no return after 7 days. It took that long for the shoes to come in. This policy is ridiculous! You will never get my money again David’s Bridal!!
Business response:
Hello Brittany , we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E
I’m very stressed and upset with the service I have gotten. I ordered my dress in December of last year, it was too small so I ordered a size up.. the dress came in sooner than expected but I never received an email or call. When I picked the dress up I was in a hurry so I didn’t try it on there, instead I got fitted at home. I realized that even though I ordered a size up it was tighter than the one I tried on in the first place! I’m not sure if all dresses come like this so you have to pay for alterations or what but it di... read more
Business response:
Hello Eden, we are truly sorry that you did not receive better service during your recent visit with us. This is not the type of service we expect to provide for any of our guests. We at David's Bridal strive to provide each and every one of our guests with exceptional service from beginning to end, and we are so sorry that is not what you were given. Thank you for taking the time to share your experience. We want you to know that your feedback is taken very seriously, and we will be working to ensure improvements are made. ... read more
I have had the worst experience with this place! I was so excited to get my dress and my bridesmaids dresses from there. When my bridesmaids and I went to pick their dresses out, the sales person (I wish I could remover her name) kept telling my girls they couldn’t fit in any of the dresses or would bring them a dress that was way to small and tell them they could at least “get the idea” then continued to leave my group (We had an appointment for a full hour) to help a young girl purchasing a prom dress and just talking with... read more
Business response:
Hello Danielle, we are truly sorry that you did not receive better service during your recent visit with us. This is not the type of service we expect to provide for any of our guests. We at David's Bridal strive to provide each and every one of our guests with exceptional service from beginning to end, and we are so sorry that is not what you were given. Thank you for taking the time to share your experience. We want you to know that your feedback is taken very seriously, and we will be working to ensure improvements are ma... read more
I have had the worst experience.. the day me and my bridal party went to try on, my dress along with two others were purchased the same day.. for months after i kept getting a call that one of the dresses purchased that day had not been paid for (each time i sent them the receipt to show it sure was) but i still kept getting the same call. they never ordered the dress until like two month before my wedding and it JUST came in. THEN they lost all of my bridesmaids dress sizes so we had to go back up there and let them try on ... read more
Business response:
Hello Tana, we are truly sorry that you did not receive better service during your recent visit with us. This is not the type of service we expect to provide for any of our guests. We at David's Bridal strive to provide each and every one of our guests with exceptional service from beginning to end, and we are so sorry that is not what you were given. Thank you for taking the time to share your experience. We want you to know that your feedback is taken very seriously, and we will be working to ensure improvements are made. ... read more
Don’t go here !!!!! Dresses are in bad condition. They ordered my dress way too big. Barely anything to try on that isn’t broken or stretched out.
Business response:
Hello Ashley, thank you for your feedback. We apologize for the less than satisfactory service. We will be sure to pass along your concerns, so we can improve on the service we offer. Please reach out to us at dbcares@dbi.com, if you need assistance in the future. Thank you, Steven E
Wish I would’ve went with another bridal store. When I went to look and dresses and brought my dress that the girl was nice. When I went to pick up my dress it was ordered two sizes two small. So they had to order another one in the right size and wait. I finally got my alterations appointment and had the WORST customer service EVER. They fitted me and all that. Even though they argued about everything my mother and I said, like the length, they wanted it shorter, but I wanted it longer so my shoes didn’t show. The problem w... read more
Business response:
Hello Emily, we deeply apologize that your visit was disappointing and that you are unhappy with the alterations performed on your gown. Please know that we never want our guests to leave unsatisfied and would love to have you back to discuss this further. To return, please email us at DBCares@dbi.com (Attn:Birmingham). Best, DBI
Frequently asked questions about David's Bridal Birmingham AL
How is David's Bridal Birmingham AL rated?
David's Bridal Birmingham AL has a 4.7 star rating with 5,426 reviews.
When is David's Bridal Birmingham AL open?
David's Bridal Birmingham AL is closed now. It will open at 10:30 a.m.