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David's Bridal Birmingham AL
- Retail
- Hoover, AL
About this business
Location details
Riverchase Promenade, 1723 Montgomery Hwy South #101, Hoover, AL, 35244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
RecommendedHad a wonderful appointment! The staff was friendly and laughing with me, and paid attention to my preferences. Kristen managed to find me the right dress, right size, in store! Low stress and lots of fun—can’t wait to rock my bridesmaid dress!
Business response:
Hello Bronwyn! We are so happy that you enjoyed your recent visit. It sounds like our team did an awesome job taking care of you. Thank you for sharing your experience with us! Best wishes, Ellice J.
Cortney was absolutely WONDERFUl! I couldn’t have asked for anyone better to help ❤️
Business response:
Hi Toni! Thank you for taking the time to leave such kind words! We are so happy to hear that Cortney was able to take such wonderful care of you. We will definitely share your praises! Best wishes, Ellice J.
I wish I could give this place a ZERO. WORST EXPERIENCE OF MY LIFE. ZERO RESPECT FOR THIS STORE, THE ONE WORKER WE HAD AND THE MANAGER VICTORIA. They messed up my best friends order on a dress she said yes too, then they told us on the phone to come in and pick out another dress that we could take home today, we had a appt and we show up to a clueless place where nobody knows what is going on or why we are even here. Our sales lady was rude, and unpersonable. She made the experience so much more worse than anything I could h... read more
Business response:
Hello Jacqueline. We would like to apologize for the negative experience you and your best friend had with us. We would never condone rude behavior and would like to look into this further. Please have the bride email us at Dbcares@dbi.com (Attn.Ellice/Birmingham) with more details. Thank you, Ellice J.
This place doesnt even deserve a 1 star. My wife got called fat and the workers are rude and rascist!!!!!!
Business response:
Hello Bill. We are shocked to hear about the experience your wife had with us and would like apologize. We want to investigate this further and invite her to email us at Dbcares@dbi.com(Attn.Ellice/Birmingham) with more details. Thank you, Ellice J.
Worst customer service. They didn’t speak much at all. We left as soon as we realized that they weren’t going to be any help. Sad.. because I’ve always heard good things about them!
Business response:
Hello Desiree. We are deeply sorry to hear that your recent visit left you feeling disappointed. We at David's Bridal strive to create a memorable experience for all of our guests and we did not live up to that standard for you. We would love to have you back for a better experience. Thank you, Ellice J.
Horrible experience altogether. I gave 2 stars only because there were a few really nice consultants that stepped in to help when my consultant was trying to rush me off. My appointment was from 1:30 to 3. I had already chosen about 6 dresses to try on while waiting for my appointment. By 2:00 I had already tried on all of the dresses, none of which I liked. When I asked my consultant if I could go back and get a few more I had put together on a rack, she said, "Well you only have 30 minutes left so if your mom wants to then... read more
Business response:
Hello Tiffany. On behalf of David's Bridal we would like to express our most sincere apologies. The service you received on your visit does not represent what we as a company stand for. Our goal is for all of our guests to be treated with unparalleled service and we did not provide that for you. Rest assured that you experience will be shared with the appropriate parties. Thank you, Ellice J.
On 02/24/2018 my soon to be sister-in-law had an appointment at 12:30 for a bridesmaids and wedding dress. When they arrived at approximately 12:15 and there were 2 lines but nobody there to greet them, tell them what they needed to do, or anything. They picked a line and waited about 10 minutes, when they finally got to the front my sister-in-law they asked her name and she told them her name and that she had a 12:30 appointment in which the lady told her she was not on the bridal list and would have to get in the other lin... read more
Business response:
Hello Brad. We are deeply sorry for the experience your sister-in-law had with us. We understand that the process in store can be overwhelming and we want to be assisting our guests every step of the way. We apologize for not being more accommodating to her and her party. We would love to have them back at any of our store locations for a more intimate experience. Thank you, Ellice J.
We bought my granddaughters wedding gown at David's Bridal in January 2017. Her wedding got postponed and it is not until 2018 now. They never once offered to store the gown, house the gown or give us any information on what to do with the gown for the year that it's going to wait to be hanging in a closet. It's like they don't care about you or the gown once you pay for it and leave the store. We went back this week for bridesmaids dresses. I was prepared to order all bridesmaids dresses and the flower girl dresses while at... read more
Business response:
Hello Carol. We are sorry to see the frustrations you have with us. Our goal is to provide an amazing experience for all of our guests and we apparently have not done so your for and your family. We are sincerely sorry for this. We want our policies and services to be in the best interest of our guests and appreciate your feedback on this. We will be sure to share your insights with our executive team. Thank you, Ellice J.
Business response:
Hi Victoria, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice/Birmingham). Thank you, Ellice J.
Frequently asked questions about David's Bridal Birmingham AL
How is David's Bridal Birmingham AL rated?
David's Bridal Birmingham AL has a 4.7 star rating with 5,426 reviews.
When is David's Bridal Birmingham AL open?
David's Bridal Birmingham AL is closed now. It will open at 10:30 a.m.