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David's Bridal Birmingham AL
- Retail
- Hoover, AL
About this business
Location details
Riverchase Promenade, 1723 Montgomery Hwy South #101, Hoover, AL, 35244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
As a bride, I was so excited to go with my bridal party to find the perfect bridesmaids dress for my wedding. After our experience, I am absolutely EMBARRASSED to say that I chose David’s Bridal. We didn’t feel welcome from the moment we walked in the door. We had an appointment at 3:00. We entered the store around 2:50, just a little early. I walked up to the lady working in the front, told her my name, and that we had an appointment at 3:00 to look for bridesmaids dresses. Instead of her politely telling me that they were ... read more
Business response:
Hello Shelbie, We are terribly sorry to hear that you and your parties time with us was disappointing, and would love the chance to ensure you all are celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. We would love the opportunity to have you all back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:BrittianyB) to return.Thank you, BrittianyB.
I am completely frustrated with yalls inadequate customer service and tired of this back and forth crap. I want to SPEAK to a manager. I ordered 2 flower girl dresses in March. Never received them, and don't want them now after the wedding. Had to purchase 2 others and have been in contact with y'all the whole time. Told I could return them- which I have in writing. Today manager at the store said no I could not return them when I called as I was told to do by y'all via text. I have receipt. If y'all can not handle th... read more
When the store was open, I had a great experience picking out my dress and my stylist Shelby was great. Due to the pandemic, this company and store has completely shut down and will not speak to any of the brides. When you try to call an automated voice tells you to text and hangs up on you. When you text the number, if you’re lucky, you wait days to have someone message you back but usually they don’t answer at all. When I finally did get someone to answer my text they told me my dress is sitting in the store and there is n... read more
RecommendedWonderful experience today!!! Amber helped me find the dress of my dreams. Thank you Amber for all your help and assistance 👰🏼❤️
Business response:
Thank you so much for your kind words, Allyson. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
Very efficient and helpful and the young lady that was assigned to our bridal party was wonderful.
Business response:
Thank you so much for your kind words, Belynda J. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
Where do I begin? I went in with 3 of my bridesmaids to find dresses. Everyone picked dresses and then when we were done I was told the color I wanted was “cut to order” and wouldn’t be here in time for my wedding. The sales lady encouraged me to change colors. I said ok fine and changed colors. Fast forward to the next week when I brought the rest of my bridesmaids. I told the sales lady that we were assigned to the colors and she pulled up all the options of dresses on an iPad. My girls picked from those options and all pi... read more
Business response:
Hello Laura, we are extremely sorry to hear of the difficulties you and your party have encountered during your time with our Birmingham team. We understand your frustrations and sincerely apologize. We would like to speak further so that we can further investigate this for you all. Please email us at DBCares@dbi.com (Attn:BrittianyB) Thank you, BrittianyB.
On my way to my alterations appointment we called to get an estimate price for my wedding dress. The woman on the phone said $35-$95 depending on the work. After having to get my mom to help me in my dress because they expected me to be able to fasten it myself apparently, I stood for over an hour for the woman to pin it for a small length hem. If I moved the slightest she would get mad. While I was getting changed back they tried to hand us a bill of over $300 that had to be paid that day. We explained the situation of what... read more
Business response:
Hello Caitlyn, we cannot apologize enough that your recent visit with our alterations team was disappointing. Please know that the first price given was an estimate, once our team is able to view the item and assess further, a more accurate price is given. To speak further, please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, DBI
The alterations department at this store is TERRIBLE. We purchased a very expensive wedding gown and alterations were $600 in addition to the cost of the gown. It was expensive, but I was okay with the cost until I went in for my final appointment to pick up my dress and take it home. They had sewn on the OLD belt that everyone in the store uses to try on, with beads missing. They handed me my new belt in a bag when I arrived??? It was already supposed to be attached to the dress. The old belt wasn’t even sewn on correctly... read more
Business response:
Hello Emily, thank you for taking the time to share your feedback regarding your recent time with our alterations and store team. We are so very sorry to hear of the difficulties you and your grandmother encountered during your visits with our alterations team. This is certainly not the type of service we expect to provide for any of our guests. Please email us at DBCares@dbi.com (Attn:BrittianyD) so that we can speak further. Thank you, BrittianyD.
I'm 2 weeks away from my wedding and still have no dress. The Manger was suppose to expedite my last dress last week but when I called to check on it its suppose to arrive 2 days before I leave. keep in mind this is not the first dress I chose there was issues with it when it came in. I really don't like this new dress I had to settle for something. At this point I'm so stressed I just want my money back and cancel the whole thing. I can't wait tol the last week to have it fitted to me there is other things that needs t... read more
Business response:
Hello Nicole, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. Please email us at DBCares@dbi.com(Attn:BrittianyD) so that we can learn more and better assist you. Thank you, BrittianyD.
Frequently asked questions about David's Bridal Birmingham AL
How is David's Bridal Birmingham AL rated?
David's Bridal Birmingham AL has a 4.7 star rating with 5,426 reviews.
When is David's Bridal Birmingham AL open?
David's Bridal Birmingham AL is closed now. It will open at 10:30 a.m.