This profile has been claimed by the business owner or representative.
David's Bridal Birmingham AL
- Retail
- Hoover, AL
About this business
Location details
Riverchase Promenade, 1723 Montgomery Hwy South #101, Hoover, AL, 35244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I had such a horrible experience when I went to pick bridesmaids dresses I knew I didn't want to buy my own dress from there so I cancelled my appointment. I was so happy my bridesmaids decided to go with a dress from another place. I decided to give them another chance and purchased my mothers dress from here. We ordered it because the dress in the store was torn. They told us it would be in march 3rd. We called before visiting the store and they then said it would not be in until April 4. We let them know that was not acce... read more
Business response:
Hello Myah, we apologize for your frustration. We would like to reach out to you regarding the details of your store visit. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ellice J City/Store Location) Best wishes. Ellice J.
I have been in several weddings and have never had such a difficult experience getting a bridesmaids dress. They advertise plus size dresses, but fail to tell you that a larger dress takes 4-6 months to be made and shipped. That is simply ridiculous. I also struggled to communicate and place an order with store employees who insinuated that I was lying about a phone call with a customer service agent. I will avoid giving them my business ever again.
Business response:
Hello Emily Ann. We would like to apologize for the frustration you've had in ordering your bridesmaid dress. The lead time on all of our dresses fluctuate depending on the color, style and size. That being said, we strive to keep all of our guests well informed and we did not accomplish that. We appreciate you taking the time to share your feedback, it allows us to grow as a company. Thank you, Ellice J.
When it comes to getting a dress for our little girl they said what size she would need. When it came in it wouldn't fit her leg. Then a girl measured her. It came in. Too small still. Getting too close to the wedding. The manager got on the phone and is ordering another one in larger size.
Business response:
Hello Joe. We would like to apologize for the frustration you have been having in ordering a dress. Our goal is to make the dress ordering process simple and fast and I apologize that we have not done that for you. If you have any issues moving forward, do not hesitate to reach out to us at DBcares@dbi.com (attn: Ellice). Thank you, Ellice J.
Appointment time was 1:30 at 2:00 had to ask when our consultant would be available for us. Finally at 2:15 we go to try dresses on. We had to help my daughter try the dresses on because she was to busy with another client. Also the dresses were poor quality. Would never recommend this place to anyone. Very poor service.
Business response:
Hello Cindy. We would like to apologize for the sub par service you received on your recent visit. While sometimes our stylist do need to work with more then one guest at a time, we would never want to sacrifice the quality of our service. I will be sure to share your feedback with our team. Best wishes, Ellice J.
My daughters and my wife went there for my daughter's bridesmaid dresses. They came home pissed, ..now I'm pissed. Thanks David's Bridal!
Business response:
Hello Mike. We are deeply disappointed to see that our team did not provide your wife and daughters with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice) with more details on their experience. Thank you, Ellice J.
Went for my step sister whom is getting married in 6 months. This was a visit on for bridesmaids and flower girls. When she had made the appointment she asked for a 1:30 appointment, they said they was booked and asked her to do 12:30. She said that's fine too. We got there about 10-15min early. Didn't get a stylist till 1:30 then they told her they had to get someone else bc she couldnt do a "party" (there was 2 bridesmaids & 2 flower girls.. so waited on someone else. Then it was like we wasn't as important because we wasn... read more
Business response:
Hello Niki. First and foremost, we would like to apologize for the service that you received on your visit. . Our goal is to take exceptional care of all of our guests and we are very disappointed to hear our team did not accomplish that. I would love to have someone on our management team follow up with you on your experience. Please email me at dbcares@dbi.com (attn: Ellice) with your contact information so that we can do so. Thank you, Ellice J.
We didn't get treated and helped the way others was been helped didn't have help to even sip up a dress...I think the people could have been more helpful than they was...
Hoover. Horrible no one to help. My daughter was trying on a dress and a sales associate asked how long she was she going to be using the dressing room. Found a dress with no price tag on it waited an hour for them to figure out a price. I think they just made a price up. I will discourage my daughter from getting her bridesmaids dresses from there.
If you have a lot of money to spend on a dress u will love it there but if u are on a tight budget then I suggest u tell them your budget is about 200$ less than what it really is !! It started out fun but by the time we left we felt like some poor white girls and we got a 400$ dress and to us that's a lot of money but at lease we did get a beautiful dress and I called corporate and they fix the problem I hope for the next not so rich girls that come they can enjoy dress shopping
Frequently asked questions about David's Bridal Birmingham AL
How is David's Bridal Birmingham AL rated?
David's Bridal Birmingham AL has a 4.7 star rating with 5,426 reviews.
When is David's Bridal Birmingham AL open?
David's Bridal Birmingham AL is closed now. It will open at 10:30 a.m.