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David's Bridal Brookfield WI
- Bridal
- Brookfield, WI
About this business
Location details
Brookfield Fashion Center, 16900-C W Blue Mound Rd., Brookfield, WI, 53005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Have to cancel a layaway. Was told that it has to be done in person, not over the phone. Was ok to pay in full over the phone though. Total BS
Business response:
Hello Mary, we apologize for the inconvenience that this has caused you. Should you require any additional assistance, please contact your local David's Bridal store. Regards, Christine G.
We came into David’s bridal Jan. 22 looking for Mother Of the bride & Mother of the groom dresses. Molly worked with us and she was very professional, Pleasant and a enjoy to work with!!! I would have given a 4 or 5 star if the mother’s did not have to share the same dressing room & it was sooo Crowded it was difficult to move. Everything else was fine, thank you Molly!!!
I was in need of a bridesmaid dress for my sister's wedding that was about 4 months away. I was told that because of the color she chose, I could only choose from about 10 different styles of dresses because other styles would not arrive in time. I did not like any of the styles, and instead of getting the $80 dress that I had liked and picked out online, I was forced to spend $140 on a style I truly did not like. On top of that, when I picked up the dress, it was full of wrinkles. When I asked the associate how to get t... read more
Business response:
Hello Krystal, we cannot apologize enough for any inconvenience that this has all caused you. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! If you would like to provide us with any additional details, or if you would like to... read more
Worked with Jenny and she was absolutely fabulous, even grabbing kleenex for the mother-in-law to be! I did not like that they do not take measurements and order correct sizes to begin with and I will have to pay for alterations. That seems a little scammy for as much as dresses cost already.
Business response:
Hi Heather. We apologize that we were unable to provide you with a 5 star experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
Consultant did not write down my measurements and my wedding dress order came in several sizes off...took more than an hour of talking to staff to have the correct size ordered, AFTER they suggested I try on and take the "floor model" if it fit. The seamstress did very little to make me feel better about the botched order and seemed slightly annoyed. I went back in to try on the newly-ordered size, which fit, but they brought the wrong corset/bra size because they still hadn't written down the correct sizes. They also sc... read more
Business response:
Hello Emily, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Awful customer service. Consultant was awful, messed up dress sizes and now they wont exchange it. Sent another dress to the wrong address and now they do not want to steam my daughters wedding dress if someone else alters it. Talk about a money hungry company. I would never suggests anyone go here. Find somewhere else. Save the aggravation. You dont need the added stress.
Business response:
Hello Michelle. We are very sorry to hear your time with us was so unpleasant. This is not the type of service we expect to provide to any of our guests. If you would like to discuss this further, please email us at dbcares@dbi.com (ATTN Ciara D.) Best wishes, Ciara D.
I wasn't sure what to put my stars at after today's experience at davids bridal. I purchased my dress here a year ago and Wendy helped me pick my dream dress...it had everything I wanted. Fast forward a couple of months. I took my dress in to get alterations done. Today I went back and try on my dress and thank God my mom was there to actually speak up about the flaws that were created on my dress after alterations. There was a bulge around my dress at the seam to the point where it looked like I had a tiny noodle going arou... read more
My bridesmaids all ordered their dresses from David's bridal. Half of whom had issues with their alterations. We don't live nearby, so it was a huge hassle to go pick up the dresses, only to leave them there to be altered again. Not only were the alterations SUPER expensive, they did a terrible job. Never once did they apologize for the butchered dress job or the inconvenience. AND the "second fix up" appointment is cutting it close to the wedding. Avoid davids bridal. You're better off getting a dress at Macy's and having s... read more
Poor service, unprofessional, over booked/crowded and horribly dirty restrooms. Would never recommend David's Bridal.
Frequently asked questions about David's Bridal Brookfield WI
How is David's Bridal Brookfield WI rated?
David's Bridal Brookfield WI has a 4.6 star rating with 2,403 reviews.
When is David's Bridal Brookfield WI open?
David's Bridal Brookfield WI is open now. It will close at 7:30 p.m.