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David's Bridal Brookfield WI
- Bridal
- Brookfield, WI
About this business
Location details
Brookfield Fashion Center, 16900-C W Blue Mound Rd., Brookfield, WI, 53005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Manager was very rude and difficult to work with. Won’t be back.
Business response:
Hello Megan, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with a memorable experience and we are sorry that we fell short of this standard with you. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. We would hope that you visit again, so we can change your view on our customer service. Best wishes, Steven E
The staff was very friendly when my daughter was trying on prom dresses on a Monday evening. They answered our questions and confirmed that alterations could still be done on time if we paid a rush fee. My daughter narrowed it down to 2 choices and put them both on hold until the end of the day Tuesday. I called the store on Tuesday afternoon and told them I wanted to purchase one of the dresses. I offered to pay for it with my credit card over the phone to guarantee that we got the dress she wanted. The salesperson sugges... read more
My dress that i look forward to wearing on my wedding day, that i spent alot of money on was in a clear plastic bag when i picked it up. You'd think after all we paid that they would at least have a proper dress bag. David's Bridal has boring, out dated styles for bridesmaids and not enough room or staff for large bridal parties. No mirrors in the fitting rooms that are too small for 2 ppl. Air conditioning is needed in the fitting area and not just the front of the store, during the summer months. They should also have bott... read more
This is by far the worst Davids bridal I have ever been to. I have been in here multiple times for weddings and its always the same. I was here back in spring to try on bridesmaid dresses and the party of 5 bridesmaids and 2 Mothers were crammed into ONE dressing room in the corner. The associate was no where to be found and would pop back in after her other groups she was working with. I was also not sure on ordering quite yet due to wanting to extend my family... and the associate working with us told me I should know my ... read more
Business response:
Hello Jessie, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Brookfield location. We will be sure to share your feedback with our team to make sure this does not occur again. Our team would also like to apologize for the less then professional service you received on your recent visit. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E... read more
I had never been treated so irrelevant in planning for my big day. When I set an appointment for my bridesmaids to try on dresses they "lost" my appointment but got me back on the schedule. When I got there, there were busy but it was beyond packed. I was only given 1 dressing room for all my girls and the girl helping us was also assisting another group if 6+ ladies. I ended up pulling my own dresses off the rack and doing all the running for my girls, when I should have been watching my girls and enjoying the experience. ... read more
Business response:
Hello Ashley, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. Shopping for a gown is such a special moment and we?re disappointed that your visit fell short of your expectations. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. Thank you, Steven E.
I am apart of a wedding party and we came in today and was not helped at all! The one girl that was helping us got called to the back only to not return. We love David’s Bridal and it’s actually a tradition to get all of our dresses from you! I can’t believe the amount of discrimination that was showed today! We got whispered about, pointed at and flat out terrible service! We will not be back at this location and to be honest probably ever at another David’s Bridal.
Business response:
Hello Michaela, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We would love for you to come back and visit us, perhaps another location, so that we can provide you with the time and attention that you deserve! We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
First off the dresses for Mom of the Groom were all plus size and not many choices. They obviously don’t care about the mom’s. They also need a chair in the dressing rooms. My mom has a bad hip and it was impossible for her to change. She has to sit. She’s having hip replacement in June. They need to schedule fittings better. Too many people at one time. Can’t get to the mirrors to see yourself. Overall poor dressing rooms and poor dress selection for moms. Also I had some teen open my fitting room door while I was undressin... read more
Business response:
Hello Kari, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience and suggestions with our executive team. Thank you for taking the time to share your experience with us, Steven E.
I don't think this place could have been any more disorganized. Apparently, you were "overbooked" so our group was stuffed in a corner with no chairs for any of us including my 90 year old grandmother. The dresses that were reserved, supposedly, for us to try on were not, so the lady in charge of our appointment had to run around to find different sample sizes. Disorganized. Chaotic. And just piss poor service.
Business response:
Hi Lauren, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Best wishes, Christine G.
Frequently asked questions about David's Bridal Brookfield WI
How is David's Bridal Brookfield WI rated?
David's Bridal Brookfield WI has a 4.6 star rating with 2,400 reviews.
When is David's Bridal Brookfield WI open?
David's Bridal Brookfield WI is closed now. It will open tomorrow at 10:30 a.m.