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David's Bridal Buford
- Bridal
- Buford, GA
About this business
Location details
1705 Mall of Georgia Blvd, Buford, GA, 30519, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Very disappointed by the service here. I've been here twice and both times have been a horrible experience. Both online and in store seem to be struggling with customer service. It is no wonder they are not doing well as a business. Maybe treat your paying customers better and you'll do well? 🤷♀️🤔
Business response:
Hello Nicole, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Dresses are cut small, you can't get a refund or an exchange after the event. will never purchase anything else from David's Bridal again
Business response:
Hello Dayong, we are saddened to see that you were not happy with our companies return exchange polices. We want to thank you for taking the time to provide us with this feedback. It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, April B.
Yazmine was wonderful & she found what I didn’t know I was even looking for! I can’t wait for my wedding day!
It was the worst experience I when wedding dress shopping. My consultant, Yasmin, was late coming out to help me and the women at the front door told me that she was there. It was obvious that she did not want to be at work. She continuously disappeared or was busy talking to another employee every time I needed the dress zipped, so I or my friend zipped the dress because I waited so long. Every time I described what I didn't like about a specific dress and what I was looking for she would bring a dress the I had what I didn... read more
If at all possible DO NOT GO HERE to get your dress!!! They are horrible!!! They do not care about their brides and their needs at all. I bought my dress almost a year ago there and have been trying to get alterations done from them for almost 4 months and still don't have my wedding dress. My wedding is in about three weeks... They ordered me the wrong size in my dress and the straps were messed up when the dress finally came in. I asked them to order me the right size dress for they tried to charge me 900 dollars in altera... read more
Business response:
Hello Jordyn, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Business response:
Hello Ashley, Thank you so much for sharing your valuable time to provide our team with you feedback. We would love to ensure your visit was everything you could have imagined. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) if we can assist you further. Thank you, Jill K.
My experience with Davids bridal was awful. I am a pregnant bridesmaid and the wedding is out of state. When I went in store to order the dress, they advised that the dress would arrive on time and that I should come in a few weeks before the wedding to have the dress altered. I got an email stating the dress had arrived to the store and did not bother picking it up as the woman advised me that I should come in a couple of weeks before. 2 weeks later, I get a call (the ONLY call I've recieved from DB) asking me to urgently c... read more
I had an appointment this afternoon to try on my wedding dress to have my "say yes to the dress" moment and to pick out bridesmaids dresses with my wedding party and family. On Friday I received 4 phone calls confirming my appointment for this afternoon . We arrived at this location and the representative who was " helping" us was extremely inconsiderate and cold towards myself and my group of 9. After being promised and re assured when asked that I would be able to try on my dress which I have already purchased prior to t... read more
Business response:
Hello Charlotte, we cannot apologize enough that you did not receive the full attention that you deserved. Our number one focus is our guests, and we apologize if this is not what you experienced during your visit. We will be sure to share your experience with our team to help to make sure all of our guests have a great experience. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you for taking the time to provide us with your feedback. If y... read more
Business response:
Hi Tina, thank you for feedback. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Cierra). Thank you, Ellice J.
Frequently asked questions about David's Bridal Buford
How is David's Bridal Buford rated?
David's Bridal Buford has a 4.7 star rating with 5,447 reviews.
When is David's Bridal Buford open?
David's Bridal Buford is closed now. It will open at 9:00 a.m.