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David's Bridal Charleston WV
- Bridal
- South Charleston, WV
About this business
Location details
2800 Mountaineer Boulevard, South Charleston, WV, 25309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Since when has David's Bridal become self service? My fiance and I went to the David's bridal in charleston wv 2 weekends ago and the service was horrible. It was on a Saturday fairly early in the day before it started to get busy. We were helped right away but about 3 dresses into the fitting we were brushed aside for other customers and our associate spent more time chatting with customers and other associates than she did helping us. I spent the majority of the time between the fitting room helping my bride to be try ... read more
Business response:
Hello Whitney, thank you so much for reaching out to us. We are very sorry for the service you received during your visit. Our stores are not self-serve facilities and we would like our consultants to give guests the support to make such special decisions. We apologize you did not receive the type of service we strive to provide. We would love for you to return for a better experience. If you are interested in scheduling a return appointment, please email dbcare@dbi.com (Subject: Attn. Ross A.) Thank you. Ross A.
The store was overcrowded, and we were rushed to a dressing room that had been overbooked even though we had a appointment over a week ago. The bathrooms were disgusting, the other bridal parties were rude and nothing was done about it, we were not impressed. The dress was lovely, but the enxterience was nothing short of stressful.
Business response:
Hello Haven, We are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A.). Best wishes, Jessica H.
I used to love working here, but the managers are extremely unprofessional and rude. In my experience, brides and bridal parties are treated excellent by the stylists and CSR’s. This store might just want to rethink it’s manager staff. I put in my 2 weeks and the last week I called in sick one day and was told by one manager not to come in the two days following so I did as I was told. My best friend and I, who also works there, went to the nail salon and a manager saw us out. When I showed up for my next following shift I w... read more
Business response:
Hello Taylor, we apologize for the experience in store with us. If you need any further assistance, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
My mother scheduled an appointment 1 week in advance for bridal gown shopping for my wedding. My fiancé and I made an 8 hour road trip from Charleston, SC for this. When we arrived, the store was over flooding with people. We were helped right away, but instead of having an open dressing room on the stage, we were thrown to the back of the store in the middle of a walkway. I had 2 elderly women with me along with 4 other family members. At first we were told that we would only have 3 chairs for sitting and everyone else coul... read more
Maybe you should focus on the customer and not make them feel like shit about their body. Just a suggestion.
Business response:
Hi Hali. We apologize that we were unable to provide you with a 5 star experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
They were not very helpful and the young man I did ask seemed like he had no clue what we were talking about even after I showed him a picture off there website
Business response:
Hello Nancy, thank you again for taking the time to provide us with your feedback. This does not represent the type of service we provide any of our guests. We apologize for the experiences you had in store. If you have any questions please email our corporate address dbcares@dbi.com (Subject: Attn Ciara D.) Best wishes. Ross A.
One of the girls that was with my bridal party had gotten sick. It was very unfortunate for everyone and she was so embarrassed. As we were leaving, luckily she was outside, three of the employees were talking about it and going on in great detail with disgust on their face to other customers. One was Brooksann, a darker haired lady who was a little older, and a young dark headed girl. They were doing hand motions and everything. It could've happened to anyone or even them and it was very very unprofessional of them to be sp... read more
Business response:
Hello Tabbie, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Frequently asked questions about David's Bridal Charleston WV
How is David's Bridal Charleston WV rated?
David's Bridal Charleston WV has a 4.9 star rating with 4,151 reviews.
When is David's Bridal Charleston WV open?
David's Bridal Charleston WV is open now. It will close at 7:30 p.m.