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David's Bridal Danbury CT
- Bridal
- Danbury, CT
About this business
Location details
15 Backus Ave, Suite 17, Danbury, CT, 06810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
FOR THE PURPOSE OF THIS REVIEW ALL NAMES ARE BEING USED BY THEIR FIRST INITIAL. This store messed up 4 dress orders and 2 altercations (of the same dress) for a bridal party I originally was supposed to pick up my FINISHED dress 1 this past Thursday 6/2/2022. I got a VM from altercations that my dress will not be ready and to come Friday 6/11/2022 for pickup (event Saturday 6/18/2022). All fun and games if I wasn’t in need of the dress for Saturday 6/4/2022 I called back and expressed that I needed it for Thursday 6/3 an... read more
Business response:
Hello Christina. We are shocked to hear about your recent visit and would like to sincerely apologize. We at David's Bridal strive for professionalism and great service. The incident that you described above is unacceptable. If you have not heard from our customer service team as of yet, please let us know at DBcares@dbi.com (Attn. Danbury). Thank you, Ellice J.
Rude staff. Go anywhere else. Fat shaming seems to be a common occurrence at your store. I know several brides who have experienced this. Staff including the seamstress made comments about the bride’s weight. Don’t carry plus sizes if you’re not going to be inclusive and treat people with respect. This goes for people of all sizes and shapes. Do better! Train your staff and dismiss anyone who exhibits this uncalled for behavior!
Business response:
Hello Laura. We are deeply sorry to see that you left our store feeling this way. At David’s Bridal, we celebrate differences in all forms—race, creed, gender, size, style, and budget. We do not tolerate discrimination or intimidating conduct of or against our customers. We will be sure to bring your feedback to the attention of the appropriate parties so that it can be addressed. Thank you, Ellice J.
Employee Claire offered me her personal number for “meal plans” to help me lose weight WHILE TRYING ON MY WEDDING DRESS. I never once brought up weight loss to her and she openly admitted to “helping other brides” with meal plans. Not only is she self promoting she is preying on the low self esteem of women on a day that should be joyful. I will never again give David’s Bridal my business.
Business response:
Hello Jacqueline. We are upset to see that this occurred and would like to apologize. We would never encourage anything less than professionalism from our staff and would like to hear more about this. Please email us at DBcares@dbi.com (Attn. Danbury) with more details. Thank you, Ellice J.
They don't inform you of delays until you check on your late order. They completely failed my fiance and now she has to try and find a new dress on short notice. Absolutely destroyed my fiance due to terrible service and failing at doing their only job. She absolutely loved the dress that they FAILED to produce and she's still getting emails asking her to pay for the dress that they can't fulfill. Every attempt to contact the store has been a waste of time. They don't care. Every attempt to contact corporate customer ser... read more
Business response:
Hello Tom. We cannot apologize enough for the experience your fiancé is having with your dress. We see that you have reached out to your team and will do what we can to assist through there. Thank you, Ellice J.
Not everyone is welcome here.
Business response:
Hello Sarah. We are disappointed to see that you did not have a better time with us and are truly sorry. We would like to hear more about your visit and invite you to email us at Dbcares@dbi.com (Attn.Danbury) with more details. Your feedback helps us improve. Thank you, Ellice J.
Was not impressed at all. Pretty much the Walmart of the bridal world. Our dress Consultant was miserable the whole time. We had 4 girls trying on bridesmaid's dresses. She looked like she wanted to be any where but there doing her job. Not one girl got a dress and we scheduled a apt with another bridal store
Business response:
Hello Katelyn. We are so sorry to see that your time with us was not better. We would like to hear more about your experience and invite you to email us at Dbcares@dbi.com (Attn.Ellice/Danbury) with more details. Your feedback helps us improve. Thank you, Ellice J.
Rude stylist. Don’t tell the mother of the bridesmaid that she should stay out of it when she is paying for the dress. Took everything I had in me not to tell her off!
Frequently asked questions about David's Bridal Danbury CT
How is David's Bridal Danbury CT rated?
David's Bridal Danbury CT has a 4.7 star rating with 3,367 reviews.
When is David's Bridal Danbury CT open?
David's Bridal Danbury CT is open now. It will close at 7:30 p.m.