This profile has been claimed by the business owner or representative.
David's Bridal Danbury CT
- Bridal
- Danbury, CT
About this business
Location details
15 Backus Ave, Suite 17, Danbury, CT, 06810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
As a plus size mother of the bride I was made to feel by the associate helping me that I was not worthy of the assistance or her attention. My daughter and best friend were with me and they pulled all the dresses. My BFF helped me in and out of dresses and when we found options I thought I would like Deborah was less than helpful to make suggestions. IE; alterations, pull other dress options and when she looked at the dress size she was visibly put off by the size I was trying on. She made me felt like I was less than and t... read more
Business response:
Hello Christine. We cannot apologize enough that you left our store feeling this way. We at David's Bridal value all of our guests equally and are truly sorry if we made you feel any other way. We will be bringing your feedback to the attention of management to ensure our staff is upholding company standards. Thank you, Ellice J.
Business response:
Hello Alex, thank you for your star rating. We are disappointed to see that our team did not provide you with 5 star service, and we would like to know more about your visit. Please send us an email to dbcares@dbi.com (Attn:Ellice/Danbury)with more details. Thank you, Ellice J.
Booked my first wedding dress appointment on a Sunday about 2 weeks ago. I was told on the phone to make an account, and save my favorite dresses so that they would be ready for me to try on at my appt. When I arrived they handed me a printout of the dresses I chose online and told me to choose my top 3. The pictures were in black and white and you really couldn’t tell the dresses apart (there were at least 15-20 small pictures on the page) I was asked my budget and told where my fitting room was. When the woman came back sh... read more
Business response:
Hi Michelle, we are deeply sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Best wishes, Christine G.
Our appointment at David's bridal in Danbury on Sunday, January 28 at 11 AM looking for three bridesmaids dresses was wonderful Robin was our attendant and she did a fabulous job helping me helping me deal with two teenagers. She helped us find the perfect dresses and the perfect color for the three of them thank you so much for a wonderful experience
Business response:
Hello Bonnie, while we are delighted to hear how Robin was able to provide you with such a great experience, we are disappointed to hear that we were not able to provide you with a 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. – (Insert City/Store Location)). Thank you, Christine G.
My experience was awful, after being pestered on 4 seperate occasions to confirm my appt, twice via email & twice via text when we arrived we had to wait over 15 minutes for our attendant to show up. After the girl at the counter had paged her twice & at that point we were tired of waiting, I waited 8 more minutes then went up to the counter to inquire what was going on & the woman at the counter simply said yeah I know they booked "Elaine" with three different 12:30 appointments & she is still busy with her prior appointme... read more
Business response:
Hello Suzanne, thank you so much for sharing your star rating, we are so sorry that we could not provide you with a full 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com with ATTN : Cierra S. Thank you, Cierra S.
That the lady that helped us was not well versed in the merchandise and seemed to have to many appointments at once which caused her to neglect others. Overall the experience was unpleasant for everyone in the bridal party.
Business response:
Hello Emma, On behalf of David's Bridal I would like to apologize for the inconvenience you experienced on your last visit. Your experience does not reflect what we as a company strive to provide for our customers. As we go into our busy season, we do our best to accommodate all of our guests. Thank you for taking the time to share your feedback with us. Best Wishes, Cierra S.
The consultant didn't listen to what I wanted, she incorrectly sized me three times, and the whole team was short with us and rather rude to my group at the end of our appointment. I've had pleasant experiences at other DB locations, but the Danbury branch is subpar
Business response:
Hello Gwendolyn, thank you so much for sharing your star rating, we are so sorry that we could not provide you with a full 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com with ATTN Cierra S. Thank you, Cierra S.
My daughter and my experience at davids bridal was the worst customer service experience you could imagine. We had a 2pm appointment and it was chaos at the front desk. Karen, the manager, told us it was our lucky day because she was going to help us. She put three dresses in the room for my daughter. She tried on one that was too small. Karen said she'd be right back with dresses in correct size. SHE NEVER RETURNED. I went to the front desk to find her and was unpleasantly met. I was asked if I had an appointment, w... read more
Business response:
Hello Christine, we are very sorry to hear that your trip to David's Bridal was less than satisfactory. It is our mission to give our customers the "once in a lifetime" experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Cierra S.– City/Store Location). Thank you, Cierra S.
Frequently asked questions about David's Bridal Danbury CT
How is David's Bridal Danbury CT rated?
David's Bridal Danbury CT has a 4.7 star rating with 3,367 reviews.
When is David's Bridal Danbury CT open?
David's Bridal Danbury CT is open now. It will close at 7:30 p.m.