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David's Bridal Fresno CA
- Bridal
- Fresno, CA
About this business
Location details
455 East Shaw Avenue, Fresno, CA, 93710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Our stylists was extremely sweet & I felt extremely bad that I didn't like anything I tried on. I mean it's not her fault that their selection is not up to parr- everything was super GENERIC.
Business response:
Hi Andrea, we are so sorry to hear that our team disappointed you during your recent visit to our Fresno store. Thank you so much for taking the time to share this feedback with us, so that we can improve on the service we offer. Thank you, Steven E
Everything had been going well till I showed up to my alterations appointment 10 minutes early. The staff told me that the alterations lady just took someone in and they would be with me in a minute. 30 minutes later I'm still waiting. I ask what's going on and the staff member goes to look and says it will be 30 minutes longer, since the girl in front of me was late. They suggested I reschedule my appointment. I argued since I work and live a half hour away. I got seen an hour late of my appointment and I did get a small d... read more
Teagan was amazing! She was so helpful and understanding! She gets five stars!!! The store, however, is in need of a desperate update-duck taped carpet, run-down furniture, just over all run down. They didn't have any of the dresses I wanted to try on that I picked from their site. Again, Teagan made this experience a positive one!
The customer service is seriously the worst. We arrived 15 minutes early and then waited till 20 minutes past our scheduled time. Finally they call us back Britney showed us to a dressing room where another bride was still in so we waited again another 15 minutes. It was very crowed so much to the point the bride to be's mother whom was in a wheelchair could not fit or see. While the bride to be was in the dressing room waiting to get measured we asked Britney if we could move to the other side so that we could all help the... read more
Business response:
Hello Beverly, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
We had an appointment. We got there on time. We waited for 20-30 minutes for the lady to help us. When she started helping us she helped the bride get the dress she wanted then got our bridesmaids dresses. We tried them on. We didn't see her again til another group of bridesmaids came in. I had the dress on. My clothes and my purse was still in the dressing room when she came back around and put someone elses name on my room. I told her I was still in there she said o that's OK and left. When I came back out from putting my ... read more
Business response:
Hello Tina, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Steven E.) Thank you, Steven E
I've been to this location 2 times in the past week (with 2 more appointments scheduled in the next upcoming weeks). Age: 29 Plus Size Wedding: 10/8/17 (in 7 months) Shopping for: Bridal gown & bridesmaid dresses My first time here, I felt like "walk-ins" received more attention (were priority) than ppl such as myself who had a scheduled appointment. I'll admit I was a bit late BUT I called and informed them, in return they told me it was completely fine and to get there as soon as I could but that they didn't have any ot... read more
Business response:
Hello Julie. We would like to apologize for any inconveniences that you endured during your visit. We will be sure to share your feedback with our team to make sure this does not occur again. We are excited to see that you were pleased with the service our stylist provided. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Best wishes, Steven E.
Chinese dresses, 1000% mark-up, and Friggin rude. For a first time visitor, you should not have judged me for wearing jeans, even though they cost the same as your Chinese dresses. Shame on you. Wal-Mart in disguise.
Business response:
Hello Tony. We would like to apologize for the bad experience that you had at our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
My experience today was absolutely terrible I will NEVER EVER EVER shop there again. My consultant only brought me two dresses. My family had to go and find the rest and then when she was supposed to help me she decided to help someone else instead of me. I ended up leaving without even saying anything. Not even worth my two hours being there just to try on 5 dresses and that's with having a appointment. The only reason why I gave a star is because I have to but if I could I wouldn't be giving anything.
Business response:
Hello Bailie, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Jessica H). Best wishes. Jessica H.
Business response:
Hi Gina, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
Frequently asked questions about David's Bridal Fresno CA
How is David's Bridal Fresno CA rated?
David's Bridal Fresno CA has a 4.6 star rating with 4,393 reviews.
When is David's Bridal Fresno CA open?
David's Bridal Fresno CA is closed now. It will open tomorrow at 10:30 a.m.