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David's Bridal Ft. Worth TX
- Bridal
- Ft. Worth, TX
About this business
Location details
4470 Hulen Park Drive South, Ft. Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Made an appointment for mother of the bride dress. Upon arrival I was told to look through the rack. No explanation on colors, size options, order lead time. I pulled about 6 dresses and the sales rep came back and showed me to a dressing room( I carried the selected dresses). That was about the last I saw or heard from the sales person except as I went out to look in a mirror she yelled over” that one looks nice on you”. As I left she yelled over again. “ did you find anything... maybe try Dillard’s”
Business response:
Hello Gail, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. DBI
RecommendedI was looking for a mother of the bride dress and Kara was Extremely helpful!! I wasn’t even sure what exactly I wanted. I just knew I wanted some bling. She helped me pick out at least a dozen dresses. She zipped and unzipped every one of them for me. She took pictures of the front and back of all of them, so that my family could help me choose which one. She offed suggestions etc. She then held my 2 favorites as well as 2 pairs of shoes for me. This was yesterday and I just picked up the dress I chose and both pair of sho... read more
Business response:
Hello Michele, thank you for sharing your experience with Kara from our Ft. Worth location. We are so excited that she was able to provide you with top notch customer service. Thank you. April B.
This was supposed to be an amazing experience for my daughter trying to find her prom dress, nope everyone we met was extremely rude, even the managers, I will never go to the Hulen Ft Worth store again, they act as if you are a plus size that your $ isn’t as good as the skinny size 2. Well we ended up going to the Waco store who catered to my daughter and found her that perfect dress. They definitely went above and beyond unlike the Hulen store.
Business response:
Hello Dana, we want to extend our sincerest apology for the negative experiences you and you daughter have had with our team. We would never want our guest to feel disregarded in any way and will be sure to address this with our management team. If you or your daughter would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn.City/Store Location). Thank you. DBI.
RecommendedOh my gosh! I cannot say enough AMAZING things about Tram!!! I went in several times to try on my dress during alterations, and each time we discussed that she might have to put in a corset back to fit me. I reallllllly didn’t want this, but I knew that she could only do so much. I just came in today to pick up my dress from it’s final alteration, and she did it!! She found a way to extend the back of the dress without using a corset!!! I am OVER THE MOON above how wonderful my dress looks! This location is great with custom... read more
Business response:
Hello Kate, congratulations on your upcoming nuptials! It sounds like our team did an incredible job assisting you on your bridal journey. Thank you for taking the time to share your kind words for Tram. We will definitely pass along your praises! Best Wishes, Jessica H.
Bad experience. Do not recommend this location.
Business response:
Hello Pam, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Those of you thinking of using David's Bridal for anything, don't. Their customer service is awful. My bridesmaids dress was ordered November 3rd. Called a few weeks ago, asking where it was. Informed it was on backorder. Ok, would have been nice to know that the dress was going to take 3+ months. We were never informed of that. Today, one of the other bridesmaids called, our dresses have been in for over a week now. When asked why we weren't notified, they said it is the customer's responsibility. So, I should've called eve... read more
Business response:
Hello Christy, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
our saleslady veronica was rude and not at all helpful. my sister was trying on dresses and had to keep coming out to get us to zip or button up a dress. i thought that was their job?
Business response:
Hello Tiffany, we are very sorry to hear that your sister's trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
When I went to find my wedding dress, I had the best associate, she was helpful and paid attention to me even though she was running in between me and another bride. She answered all my questions fully & helped ease my anxiety about finding the right dress. I couldn’t have been happier that day. When I brought my bridesmaids, it was an entire different story, I had already been in once with only 2 of my girls, but picked our dress on that day. Today, I went back in with all of my girls to have them all put it on and confirm ... read more
Business response:
Hello Stacy, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I can not believe this is how y’all have treated my mom! Here is what she has to say about it! David’s Bridal stinks!!! � Came to pick up my gown...it’s ruined and can’t be fixed. The lady who was supposedly trying to “help” me has left for the day!!! I’m from out of town, have no wedding gown, no solution offered and nothing to alter. When I called, the manager wasn’t even aware of the problem!!! Now I’m starting all over. Don’t know if I should ask for money back and go to another salon hoping to find a “rack” dress or... read more
Business response:
Hello Kyle, We cannot even express how truly sorry we are for the experience your mom encountered with our Fort Worth location. We would love the chance to improve future experiences with our location. If you would like to contact us at dbcares@dbi.com, (Attn: Jessica H - 253) we would be honored to speak with your further regarding this matter. Humbly Yours, Jill K.
Frequently asked questions about David's Bridal Ft. Worth TX
How is David's Bridal Ft. Worth TX rated?
David's Bridal Ft. Worth TX has a 4.8 star rating with 4,958 reviews.
When is David's Bridal Ft. Worth TX open?
David's Bridal Ft. Worth TX is open now. It will close at 7:30 p.m.