This profile has been claimed by the business owner or representative.
David's Bridal Ft. Worth TX
- Bridal
- Ft. Worth, TX
About this business
Location details
4470 Hulen Park Drive South, Ft. Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I went in about 2 months ago. The sales person ( dont remember her name) said it was crucial that I get on some special payment plan because the dress I picked was gonna take a while to ship, 15 weeks. I said okay and got on the plan. When the due date came they called several times saying I wouldn't get my dress in time, im getting married Sept 2018, but I knew I had time so I waited 2 weeks to be exact. When I called to do my payment the lady Amy said it was still a 15 week turn around but I had to pay in full since it was... read more
Business response:
Hello Angelica, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
The dress I got was beautiful at the right price point, but the service was not good. It was not busy at all. Only two people were in the store but I had to get the other customer to zip me up. The lady who helped me when I got there was not the friendliest. Beautiful dresses bad service.
Business response:
Hi Nancy, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Business response:
Hi Megan, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
Business response:
Hello Hailey, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
we went in Saturday it was so busy which is fine but one hour and a half later I was told I have 15 minutes left which made me feel like I was being pushed out! the consultant was nice. as far as the Hurst location they are rude made me feel like they couldn't help me because I had no appt it was a Tuesday and there was 2 other brides there....and people behind the counter doing nothing.
Business response:
Hello Veronica, we can’t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I pretty much found what I wanted on my own when I told the girl that helped me and I can't remember her name she just pointed in the direction for me to look didn't really help me find the color I needed. Had to get a customer to help me zip up.... I felt I was not considered as important as the bride's that were in there trying on dresses since I was just the mother of a bride. I will say the dress I got is beautiful and the price was right
Business response:
Hello Rhonette, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
This past weekend my sister, my mother, grandmother and I went to look for my sisters maid of honor dress. The place was an absolute zoo! I know it was Saturday afternoon, but the amount of people there was slightly ridiculous. Our consultant, Anastasia, always clearly brand new. Did not introduce herself to us and was very quiet and not very helpful to be honest. We had to go pull bridesmaids dresses for ourselves and could not find my sisters size in ANYTHING. She couldn't answer our questions and would disappear for 10-... read more
Business response:
Hello Cristen, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
The staff was great, I do think the lady that checks in the events was very rude when I asked her if she could call someone to check us out ( we had been waiting about 10 min. ) it's not what she said, it's the way she said it.
Service was terrible. Most of the dresses were in awful shape. The fastest they could order a dress was over 6 weeks.
Frequently asked questions about David's Bridal Ft. Worth TX
How is David's Bridal Ft. Worth TX rated?
David's Bridal Ft. Worth TX has a 4.8 star rating with 4,958 reviews.
When is David's Bridal Ft. Worth TX open?
David's Bridal Ft. Worth TX is open now. It will close at 7:30 p.m.