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David's Bridal Henderson NV
- Retail
- Henderson, NV
About this business
Location details
SunMark Plaza, 631 Marks Street Ste C-1, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Worst place ever! Rude, unhappy employee helped my daughter. She was annoyed and not happy to do her job. One lady was very nice, we sat on the floor and just all around not a happy place .
Business response:
Hello Trish, we are truly sorry that you did not receive better service during your recent visit with us. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end, and we are so sorry that is not what you were given. Thank you for sharing your feedback, we will work with our team to improve moving forward. We would love the opportunity to have you back so that our team can give you the service on which we pride ourselves. Please email us at DBCares@dbi.co... read more
Preface: I called them before I left this review to give them the opportunity to make this right. On 7/24/22 I eloped and married my best friend. I walked into David's Bridal and worked with an associate name Rose. I quickly picked my dress and requested that it be steamed. I patiently waited, Rose proceeded to bag my dress before I could approve it was steamed to my satisfaction. I then asked to see the dress. Requested that a more through job be done, when I noticed a new snag in the dress. The associate then had it quic... read more
Business response:
Hello Estelle, thank you for sharing your experience. We are terribly sorry to learn about the security tag on your gown. We at David's Bridal strive to provide excellent service for each of our guests from start to finish, and we cannot apologize enough for falling short of doing so. We understand how important your special day is, and how much your dress impacts that day. Please know that we take your feedback very seriously. We will use your feedback to improve moving forward so that this does not occur again. Should ... read more
RecommendedChristina helped me with alterations today, she was wonderful. All the other workers were very helpful as well.
Business response:
Thank you so much for your kind words, Rachel. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
Where to begin, we had an appointment and arrived there on time. However, the lady assigned to help us was incompetent. She didn’t seem to know anything about your company, what you had to offer, styles, colors, accessories, etc. We pulled out styles and dresses ourselves. She was unable to help us with sizes. By far the worst experience. She had no desire to help the bride or bridal party. In addition when checking out, she rung the dresses up incorrectly, in the wrong sizes, and gave incorrect delivery dates. We found what... read more
Business response:
Hello Sierra, we are very sorry to hear that your experience with David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
The alterations department was ridiculously unprofessional. Twice I went and there was no one manning the front of the story nor anyone manning the front where people pay. The store had garbage all around their ripped chairs. My fiance went there once and his impression was quite negative. My dress was finally altered correctly 1 month (30 days) prior to my wedding. Such a sad experience from one I truly hoped would have been better. The only bright star is Melissa, an amazing consultant. I give her 5 stars! The rest of the ... read more
Business response:
Hello Sarah, thank you for your feedback. We are so sorry to hear this. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
RecommendedKara is seriously wonderful! She did a really awesome job and helped me find my dress on the first try! She really knows her stuff. Love her!!❤️
Business response:
Hi Hailey, Thank you for your review! We are so happy to hear that our team was able to help! Best, BrittianyD.
Frequently asked questions about David's Bridal Henderson NV
How is David's Bridal Henderson NV rated?
David's Bridal Henderson NV has a 4.8 star rating with 3,363 reviews.
When is David's Bridal Henderson NV open?
David's Bridal Henderson NV is closed now. It will open at 10:30 a.m.