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David's Bridal Jacksonville North FL
- Retail
- Jacksonville, FL
About this business
Location details
13221 City Station Drive, #155, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Friend had a appointment to try on wedding dresses however when we arrived there was a sign on the door stating mask are required to shop which wasn’t a issue we all had our mask however my friend had her 4 month old baby and the lady was rude and said he had to have a face covering however CDC states anyone under 2 shouldn’t wear a mask . The employee didn’t even try to come up with a idea for us to be able shop. Wasn’t a good experience. I feel like that should of been told to her prior to the appointment. It was just a wa... read more
Business response:
Hello Christina, we are so very sorry to hear of this. We understand your frustrations and will certainly be using your feedback to ensure additional training is provided to our team to avoid situations such as this in the future. We would love to have you and your friend back for a better visit. Please email us at DBCares@dbi.com (Attn:Jacksonville East) to return. Best, BrittianyB.
RecommendedThanks Pam for helping my beautiful daughter find her gown
Business response:
Thank you so much for your kind words, Pamela. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
RecommendedMs Pam is awesome ask for her n the dresses are to die for
Business response:
Thank you so much for your kind words, Keke. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
RecommendedI had such a stress free fun experience!! Charity was extremely helpful and went above and beyond!
Business response:
Thank you so much for your kind words, Alexandra. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
EXPENSIVE
Business response:
Hello, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to share more of your experience. Thank you, BrittianyD.
RecommendedGosh had a wonderful time there they made me feel like a beautiful bride and the staff is so amazing!
Business response:
Hi Charolette and congratulations! Thank you for taking the time to share your great experience! We are thrilled to hear that you enjoyed our service on your visit. We appreciate the feedback! Best Wishes, Ellice J.
Picking out my dress was a good experience. However, I went to pick up my dress today. i called before hand to confirm it had arrive. Upon arriving at the store, I went to let them know i was picking up my dress. The employee handed me a sticky note and told me to write my name and barely spoke another word to me. She then left. I waited a while and she came and only handed me my veil. i asked about my dress and she said it wasnt there. I asked her to check and surprise it was there. The employee was rude and acted like it w... read more
Business response:
Hello Olivia. We are deeply sorry for the level of service you received during your time with us. David's Bridal is committed to providing all of our guests with professional and enthusiastic service and we apologize for not accomplishing this. We will be sure to share your feedback with management. Thank you, Ellice J.
Horrible experience with my first time trying on wedding dresses. The lady helping me showed no enthusiasm and didn’t seem to want to do her job or even be there. It was awkward and not what a bride should have to experience. The whole time I was there it was very unprofessional and I hope no one has to experience what I went through. Hopefully she was just having a bad day, but that’s still not an excuse.
Business response:
Hello Amy. We are deeply sorry to hear your experience with us was not a positive one. We want to create a once in a lifetime moment for all of our brides. We are saddened to hear that we are not achieving that and apologize. We here at David's Bridal strive for quality customer service and we would love to have you back for a better experience. Thank you, Ellice J.
I am only giving 1 star cause I can't give 0. This is the worst customer service I ever experienced my whole life. They do not honor their prices, their are rude and very misleading. Do not believe in the clock in their website, they keep changing the prices despite of the promising time the sale will last. A good customer service would put the customer in first place. First and last time here. Oh, and if you do not like walk-ins, you should let people know (they are very busy with their appointments...)
Business response:
Greetings, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Ellice J. ? (Insert City/Store Location)). We will be sure to share ... read more
Frequently asked questions about David's Bridal Jacksonville North FL
How is David's Bridal Jacksonville North FL rated?
David's Bridal Jacksonville North FL has a 4.8 star rating with 2,598 reviews.
When is David's Bridal Jacksonville North FL open?
David's Bridal Jacksonville North FL is open now. It will close at 7:30 p.m.