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David's Bridal Lewisville TX
- Bridal
- Lewisville, TX
About this business
Location details
2401 South Stemmons Freeway, Ste 2098, Vista Ridge Mall, Lewisville, TX, 75067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I’d only recommend the shop itself, the girls assisting with dresses were phenomenal. My bad experience comes from the alterations team. I came in two months ago to get my MOH dress fitted and unfortunately I had such a horrific experience with both the ladies assisting, it has scarred me from ever wanting to step foot in a store again. I am a very petite girl, unfortunately over the last year I’ve lost a lot of weight and have a lot of body issues because of it. Both ladies made several comments about needing a smaller size... read more
Business response:
Hello Darcey, we cannot apologize enough for the negative experience you had from our team. We always want to create memorable uplifting experience for all our guest and we are sorry that was not your experience. Our team will be reaching out to the appropriate team to address these concerns. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: City/Store Location). Thank you. DBI.
Their alterations department at this locations is a hot mess, if you buy a dress here get it altered elsewhere. Embarrassingly disorganized, do NOT trust the seamstress’s there, they will ruin your dress.
Business response:
Hello Jasmine, we are very sorry to hear that you were disappointed with your experience. We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn. City/Store Location) Thank you. DBI.
I had to buy a new dress from another shop THREE DAYS before my wedding because David’s Bridal did such a terrible job altering the dress I paid thousands of $ for. Stay away from this place! I’ve had several seamstresses look at the dress & verify how poorly the alterations were done & have several pictures that prove it. I plan to take legal action because their mistakes cost me several thousand dollars & enormous stress. If you find a dress here, DO NOT GET IT ALTERED HERE! The seamstresses don’t care & do terrible work &... read more
RecommendedThey know what they are doing, they don’t rush you in to anything you don’t want. They don’t rush you in and out. You take as long as you need.
Business response:
Hi Mike, we are so glad our team was able to provide you with an excellent customer service experience. Thank you, DBI.
we didnt have the best experience. I told the woman helping us that I didn't want the same style for all 5 dresses I was able to try on. thats all she brought. even after my bridesmaids said something as well. I wanted to try a size down in the dress I loved and she basically said "no, this is the size you need to order". I had a 430 appointment in frisco, when I got there, the manager said I look defeated, I told her my experience in Lewisville wasn't great and my bridesmaids found NOTHING. not only did ALL my bridesmaids f... read more
Business response:
Hello Brittany. We are truly sorry for the experience you had while with our team. We tasks all of our stylist with being sensitive to the needs of our guests and helping them find the perfect dresses to fulfill their vision. We apologize for failing to do so and will use this feedback to improve moving forward. Thank you, DBI
Business response:
Hello Ashley, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or if you may need any further assistance, please do not hesitate to reach out to us again. Thank you, DBI.
Recommendedconsultant was great, sho was clean & well organized, we enjoyed the experience & she chose her dress 😇
Business response:
Hello Tammy, thank you so much for sharing. We are excited to hear our team was able to make your visit a special one. Thank you. April B.
Did you know that the return policy is different online and in-store? You can’t return in store but if you purchase online you can. If I would’ve know. I would’ve purchased online instead. I didn’t think they had a good selection. Everything is oversized. Clips can be used but difficult to really visual.
Business response:
Hello Kat, we are saddened to see that you were not happy with our company polices. We want to thank you for taking the time to provide us with this feedback. It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, DBI.
Karley at the Lewisville store was very rude and dismissive once I said I didn't want a white dress. I tried on almost a dozen dresses, including 2 traditional wedding dresses to appease my MOH and SIL. Karley referred to the traditional wedding dresses as "real wedding dresses", she made me feel like I wasn't a real bride by her standards. She ruined my day and my experience. I will not recommend D.B. to anyone. And the front end clerks who checked me in gave me a dirty look when I said I lived with my fiancé.
Frequently asked questions about David's Bridal Lewisville TX
How is David's Bridal Lewisville TX rated?
David's Bridal Lewisville TX has a 4.8 star rating with 4,283 reviews.
When is David's Bridal Lewisville TX open?
David's Bridal Lewisville TX is open now. It will close at 7:30 p.m.