This profile has been claimed by the business owner or representative.
David's Bridal Madison MS
- Bridal
- Madison, MS
About this business
Location details
179 Grandview Blvd S, Suite 950, Madison, MS, 39110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
The lady was RUDE!!! My dress was dirty and looked used when i got it out of layaway. I was told my dress would be here by 12 today & it’s almost 4 i still have NO DRESS🤬 we are leaving for the wedding THURSDAY🤦🏽♀️
Business response:
Hello Courtney, we’re so sorry to hear about this. We understand the importance of this matter and would like to try and help. Please email us at DBCares@dbi.com (Attn. Jessica H.) with your contact information so that we can connect you with our Corporate Customer Service team. Thank you, Jessica H.
Disappointed that David’s Bridal won’t extend their return policy during this time of uncertainty. I purchased a dress at the store on March 15, I received a call on March 23 that the dress was available for pickup or they would ship to my home. I chose shipping. I text the customer service rep (which seems to be to only option) to inquire about returning the dress, I offered to ship it back because the store was closed at this point but was told it had to be returned to the store. I asked specifically about the 14 day pol... read more
I have went to two different bridal stores. i found one i really liked at it and wanted to give David's Bridal a look. I ended up trying on about 5 or 6. they just put me in a room and then FMIL had to say I think she needs help for me to get help putting on the dresses. then I kept telling them I wanted a ballgown,long train and long veil. When they put a veil on it was short, I want to see the full effect of everything I want not half way. needless to say my experience here was let down.
Business response:
Hello Destiny. We want our team to be accommodating and listen to the wants of our guests and we are deeply sorry for falling short of that. Our team has reached out to the management team in regards to your feedback to assist with training and coaching opportunities for the staff. We appreciate your observations and have share them with our management team so that we can improve our customer service experience. Thank you, April B.
The ladies up front where very rude when I had an issue come up with my mother not being able to make it in time for the appointment. I wanted to swap my appointments around so she could be there to watch me out on my dresses. They refused until my sister basically gave them no other choice. The place was very unorganized and very crowded. There was not a good dressing room area. Everyone was crowded around each other so much that we were all stepping over each other and my mom got hit in the back twice with a dressing room ... read more
Business response:
Hello Autumn, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with appointments during our busy seasons. Our team want to make sure that each customer time is valued. Thank you again for your feedback, we will be sure to correct this to ensure a better experience in the future. Thank you, April B
I went to David’s Bridal with the expectation that the people were going to be attentive and that I would have my own consultant to help me. This was not the case. Not only was their selection for a plus size woman small (this will always be a negative that I will voice—we deserve as many choices as regular sized women) but the consultant was working with two brides, myself and another bride. She was nice, but we were constantly waiting for her to stop helping the other bride to come and help us. She asked my mom and matron ... read more
Business response:
Danielle, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback in training to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. April B City/Store Location). Best wishes. April B.
The website says walk ins welcome but that’s not true. They asked if she had an appointment. When she said no they were jerks. The level of rudeness at The Madison Store is unbelievable! I hope we never have to darken those doors again. I’ve never experienced anything like that before. I’m still amazed and angry.
If I could give them a negative 100 I would. literally the worst customer service I've ever received in my life.
Business response:
Hello Emily. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, April B.
I had an appointment on Saturday, March 17. I brought two girls in to try on dresses. Our consultant Susan was awful. She completely ignored one of my bridesmaids and as a result she only tried on a handful of dresses. Towards the end, Susan hovered and kept trying to get me to make a decision, which I’m sorry honey, but that doesn’t work for me. I told her that I would leave for a few hours and come back later to make my account. Literally the second this left my lips, Susan left us. Both girls were still in dresses clipped... read more
Business response:
Hello Kourtney, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). We will be sure t... read more
I was in on a Saturday, which I understand is the busiest day, and I expected my associate to be placed with 2 brides. She began working with me first, and after pulling 4 dresses, we decided to go ahead to the dressing room to get started. While I was getting into my FIRST dress, I heard the manager calling for my associate outside of my dressing room door. My associate then left to go meet her other bride. This is completely understandable as I stated earlier, however, my associate never came back.... I was ‘paired’ with a... read more
Business response:
Hello Charlyte, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Locatio... read more
Frequently asked questions about David's Bridal Madison MS
How is David's Bridal Madison MS rated?
David's Bridal Madison MS has a 4.7 star rating with 2,949 reviews.
When is David's Bridal Madison MS open?
David's Bridal Madison MS is open now. It will close at 9:00 p.m.