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David's Bridal Madison MS
- Bridal
- Madison, MS
About this business
Location details
179 Grandview Blvd S, Suite 950, Madison, MS, 39110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I went yesterday with my four bridesmaid for them to find a dress. I made this appointment 2 months ago and they didn't even have my paperwork ready. I had to wait 20 minutes to get waited on and when we finally got back there, there was no where to sit and our consultant didn't really know what she was doing. She told us the dress came in all the colors when it only came in two. Also they over booked that day so they didn't have enough employees very disappointed
Business response:
Hi Sara, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Christine G. – (Insert City/Store Location)). Best wishes, Christine G.
I went for a fitting yesterday and my experience could've been better. My stylist kept bringing me dresses that I wasn't pleased with but she was dedicated to find a dress that affordable yet i didnt try on the proper attire for my fitting. Madison location is too small for amount of appointments they take. Also, I wasn't informed about different options I can take when paying for the dress.
Business response:
Hello Kawahna, we are deeply sorry that your recent experience with us was less than satisfactory. We at David?s Bridal are committed to finding the perfect dress to complete your special day. Our stylists are trained to provide our customers with every option that may fit their vision. That being said, we would never want to offend our guests. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us, perhaps at one of our other locations as we would love to provid... read more
I gave this 5 stars so people would actually read it. I made an appointment at 12:30 today this past Wednesday. When I got there we were 20 minutes early, so my mom and I decided to browse the prom dress section. 30 minutes go by and our dress fitter skips over us and helps another girl who is there for a prom fitting also. The receptionist tell the lady that she has the wrong people and that she was supposed to be helping my mom and I and she just says oops and goes about her business with the other girl who is just a walk ... read more
Business response:
Hello Kamillah, we are sorry to hear that you did not have a positive experience during your recent visit to our Jackson location. Our number one focus is our guests, and we apologize if this is not what you experienced during your visit. We appreciate you bringing this to our attention, and we will be sure to let our management team know so that we can re-evaluate our current appointment procedures and provide our team with a coaching to enhance their customer service etiquette. If you would like to discuss any issues furth... read more
Made me feel beautiful as a bride to be! I cannot wait till my special day!!!
Business response:
Hello Danielle, congratulations on your upcoming nuptials! It sounds like our team did an incredible job assisting you on your bridal journey. We would love to see how gorgeous you look in your dress, and encourage you to visit our Facebook page and post pictures from the big day! Best wishes, Christine G.
Saturday we went to pick up my daughter's wedding dress which came in much quicker than expected. To our disappointment they ordered the wrong dress. normally this would be a one star review. Because they quickly handled the situation and reordered the dress without complaint. The wedding isn't until November so we have time. This is why we started the dress shopping process early. Now if it happens again we will not be so happy because the new order will not be her until June and reordering would be difficult.
Business response:
Hi Jean, thank you so much for sharing with us. It's so great to hear the staff at our Jackson location handled the situation immediately and effectively! Enjoy the event and best wishes to you and your daughter! Christine G.
I had an appointment at 11:00. They were late getting us started and then we had to wait on dressing rooms because someone else was in "our" dressing room. It was very crowded and I feel like it was very rushed also. We were picking out bridesmaid dresses and I wanted my mom to try on dresses also. We were told we were in a rush they were busy and she may not have time to try them on. I got my dresses picked out for my bridesmaid and my mother DID try on dresses because I went and picked them out for her and told her too. I ... read more
I had the worst experience at Davids Bridal in Madison, MS. I was in the shop today trying to get my bridesmaids fitted for my wedding. The manager was the one that was helping us. The building was packed and it was chaos in there. The manager was rushing all my girls and ended up kicking two of my girls out of dressing rooms for other people. One of my bridesmaids had not arrived yet and the manager was trying to get us to go ahead and order. I explained to her that I wanted to see all of my girls in the dresses and asked w... read more
Business response:
Hello Whitney, we are deeply sorry that your recent experience with us was less than satisfactory. We at David’s Bridal are committed to providing our customers with exceptional customer service. We are currently devising a coaching for our staff in order to enhance their product knowledge and customer service etiquette. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this... read more
I came here to get sized for a bridesmaids dress that my friend was getting from out of town. Since I couldn't go out of town to get fitted I was going to get my sizes and send it to them. Apparently if I wasn't going to buy a dress at David's Bridal I could not get sized. The place seemed beautiful but I would suggest letting people get sized like other bridal shops do.
Business response:
Hello Haley, we cannot apologize enough for any inconvenience that this has all caused you. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better selections and customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! If you would like to provide us with any additional details, please fee... read more
Business response:
Hello Curbie, we are so sorry that we could not provide you with a 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com with attention to: Christine. Thank you, Christine G.
Frequently asked questions about David's Bridal Madison MS
How is David's Bridal Madison MS rated?
David's Bridal Madison MS has a 4.7 star rating with 2,949 reviews.
When is David's Bridal Madison MS open?
David's Bridal Madison MS is open now. It will close at 9:00 p.m.