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David's Bridal Memphis TN
- Bridal
- Memphis, TN
About this business
Location details
2765 Wolf Creek Parkway Ste 101, Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I've spent a lot of time and money here recently for my wedding and have had some of the worst customer service and experience I imagined for my wedding. Most of your staff has an awful attitude and basically refused to help my bridal party, I will not be referring anyone to you guys and hope you will give your staff an attitude check especially when people spend thousands of dollars with you guys. Danielle was the only person through my entire experience who seems to care about the customers and her job. Sincerely, An u... read more
Business response:
Hi Angela, we are so sorry to hear that our team disappointed you during your recent visit to our store. Thank you so much for taking the time to share this feedback with us, so that we can improve on the service we offer. Thank you, Steven E
This bridal shop is horrible. They are incredibly rude. My sister is getting married and I had to be measured for my bridesmaid dress. They refused to measure me because I was not purchasing a dress there. When I called to ask if this service could be done, the woman I spoke to on the phone assured me they could measure me but when I came in, the woman I interacted with said flat out no because I was not purchasing my dress there. The customer service was terrible and I would not recommend them at anyone!!!
Business response:
Hello Jaime, Thank you for sharing your valuable time and feedback regarding your visit with our location. We are heartbroken to hear that your visit was anything less than amazing, and would love the chance to improve this special time. Please contact us at dbcares@dbi.com, (Attn: Store location/City) so we can ensure you are celebrated as you deserve. Humbly Yours, Jill K.
It was super busy over crowded and not one on one attention at all. My stylist had me and another bride and was not helpful or knowledgeable at all. The dress selection was good, but my stylist wasn't even pulling my correct sizes therefore couldn't get a good fill for the dresses.
You guys scheduled an appointment for my friend TODAY on the 13th and didn't bother calling her to say you were closed. I get that the weather was bad but you could have at least sent some sort of notification to inform her. Your page even says you're open.
Business response:
Hello Houston, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
Terrible customer service. Didn’t listen to the requests of the bride. When they realized the appointment wasn’t going well they asked for help. We offered suggestions, and dress styles she liked. Apparently the woman didn’t like our suggestions. So she turned us over to another consultant. Who walked away and left us unattended. We left after 20 minutes of no assistance.
Business response:
Hello Brandi, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Steven E.) Thank you, Steven E
Terrible customer service..consultant (Michelle) was not listening to what the bride was looking for in a dress..another friend with us gave suggestions and also pulled dresses and consultant was very obvious in her comments and body language that it irritated her..Michelle then let Jimmie take over and Jimmie promptly ignored the fact that we were still there..she began working the register and tending to other customers. I would NEVER recommend David’s Bridal to anyone.
Business response:
Hello Ali, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
Don’t try to make an appointment here. You’ll show up and they will have no idea who you are. � Thanks for wasting my time and gas. On the plus side they still saved all of my information so I’ll be getting plenty of emails about sales and dresses I can’t try on. �
I did not want to go to social media about Davids Bridal Wolfchase, but when their customer service even tells you they will get back with you within 24 hours and it's been 4 days and haven't heard a word I think it's deserving! I've had several bad experiences with this location! 1st no one smiles or try's to make you feel special the girl helping me hardly helped the 1st words out of her mouth were "well we don't have that so what else". And didn't even stay with me the whole 1 1/2 hr, didn't even tell me she was leaving ... read more
Frequently asked questions about David's Bridal Memphis TN
How is David's Bridal Memphis TN rated?
David's Bridal Memphis TN has a 4.8 star rating with 4,857 reviews.
When is David's Bridal Memphis TN open?
David's Bridal Memphis TN is closed now. It will open at 9:00 a.m.