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David's Bridal Naperville IL
- Bridal
- Naperville, IL
About this business
Location details
530 IL Route 59, Naper Plaza West, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
DO NOT SHOP AT DAVIDS BRIDAL! The young lady that helped me find my dress, which now doesn’t exist, is the good thing about my experience with them! Screwed me out of a wedding dress 2mos before my wedding. “Ordered” a dress in July that was discontinued in June, so really they never ordered anything and didn’t even tell me. I’m devastated and will never go here again!
Went in today looking for a maid of honor dress for my sister’s wedding. It was supposed to be a fun, happy day. Unfortunately the stylist who we had, Katelin, thought it would be ok to make comments about my body such as me “being busty” and referring to my size as “the bigger sizes” (Not sure when a size 8 become a bigger size?. I found it extremely unprofessional and rude. Also, my mom made a comment to my sister about how her new, handmade face mask was “thick and kind of hard to breathe in” but didn’t take it off or an... read more
Business response:
Hi Morgan! We are so sorry for the care and service you received during your store visit. We value you as a customer and we are truly sorry you did not have a 5 Star experience. We would love a chance to make this right and restore your faith in our brand, please email us at DBCares@dbi.com (Attn: Store Location) Thank you, Davids.
We purchased dresses for a wedding that was cancelled due to Covid. The dresses purchased are still stocked and available to purchase in the same exact styles and colors. The company and manager is completely unwilling to help with exchanging the dresses for new sizes or styles. So we are out hundreds of dollars and just told we need to purchase new with no help or willingness to work with our bridal party. Very unhelpful! Unsatisfactory customer service by far!
Business response:
Hello Melissa, we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E
So disappointed in this company. I bought a dress for a wedding that was cancelled and called before the dress came in to express that I would not need it and wanted to get a refund. After being promised a refund I am only getting the option for a store credit which I will not be using. I will not suggest David’s bridal for any dresses and this has been a nightmare to try and get a refund during this pandemic.
Business response:
Hello Ashley , we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E
RecommendedI am a size 16-18 and I was very nervous about going in because I hate shopping. As soon as I walked into the door, everyone was very friendly and helpful! They definitely had a lot in my size and above! I honestly tried on probably close to 20 dresses. Christina helped me out and she was SO nice and helpful. I had never been to a formal dress shop before and Christina was kind enough to help me zip up every time and asked me a lot of questions about the wedding. I picked out a handful of dresses to try on and Christina actu... read more
Business response:
Thank you so much for your kind words, Vivien. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
Frequently asked questions about David's Bridal Naperville IL
How is David's Bridal Naperville IL rated?
David's Bridal Naperville IL has a 4.7 star rating with 2,849 reviews.
When is David's Bridal Naperville IL open?
David's Bridal Naperville IL is open now. It will close at 7:30 p.m.